Easter weekend opening hours [Archived]

Managing your account through My Thirteen

You can check your account or make a payment by visiting www.mythirteen.co.uk to do this easily whenever you want, from wherever you are.

Calls to our customer service centre

You can call our customer service centre on 0300 111 1000:

• Thursday 28 March, 8am to 7pm
• Friday 29 March, closed (bank holiday)
• Saturday 30 March, 9am to 3pm
• Sunday 31 March, closed
• Monday 1 April, closed (bank holiday)
• Tuesday 2 April, 8am to 7pm

Remember we may be busier than usual on Tuesday 2 April when we reopen at 8am.  If your call is not an emergency, why not call later in the week when lines may not be as busy.

Our stores

Our Stockton store opening hours over the bank holiday are:

• Friday 29 March, closed (bank holiday)
• Saturday 30 March, 9:30am to 2:30pm
• Sunday 31 March, closed
• Monday 1 April closed (bank holiday)
• Tuesday 2 April, 9am to 5pm

Our Middlesbrough store opening hours over the bank holiday are:

• Friday 29 March, closed (bank holiday)
• Saturday 30 March, 9:30am to 2:30pm
• Sunday 31 March, closed
• Monday 1 April closed (bank holiday)
• Tuesday 2 April, 9:30am to 2:30pm

Our Hull store opening hours over the bank holiday are:

• Friday 29 March, closed (bank holiday)
• Saturday 30 March, 9:30am to 2:30pm
• Sunday 31 March, closed
• Monday 1 April closed (bank holiday)
• Tuesday 2 April, 9:30am to 2:30pm

Our office - Hudson Quay 

• Friday 29 March, closed (bank holiday)
• Saturday 30 March, closed 
• Sunday 31 March, closed
• Monday 1 April closed (bank holiday)
• Tuesday 2 April, 9am to 5pm

Emergency repairs

If you need an emergency repair, please call us on 0300 111 1000. If it’s over the bank holiday weekend don’t worry, you’ll get through to a colleague from our out of hours team.

Don’t forget you can book a routine repair through My Thirteen too.