Bank holiday opening times [Archived]

You can find details about when Thirteen's offices and customer services will be open over the spring bank holiday below:

25 May 2018

  • Friday 25 May: offices and Customer Service Centre close at the normal time
  • Monday 28 May: closed
  • Tuesday 29 May: offices open at 9am, Customer Service Centre opens at 8am.

You can contact us over the Bank Holiday for emergency repairs or Homecall and assistive technology only at:

  • Tel: 0300 111 1000

Sheltered, Supported and Extra Care Housing schemes remain open over the bank holidays.

You can use the self-service website or email to send us routine requests. Please note, these will be responded to on our return on 29 May:

Please note that Tuesday 29 May may be busy for our Customer Service Centre. So if your call isn’t urgent, we’d advise you to contact us later next week.