Bank Holiday operating times [Archived]

You can find details about when Thirteen's customer services will be open over the Bank Holiday.

5 May 2020

Please note that our customer offices are currently closed due to the COVID-19 Coronavirus. You can find out more about our services during this period.

  • Thursday 7 May: customer contact centre open 8am to 5pm
  • Friday 8 May: closed
  • Monday 11 May: customer contact centre open: 8am to 5pm

Outside of these opening times, you can contact us over the Bank Holiday for urgent emergency repairs or Homecall and assistive technology only, at:

  • Tel: 0300 111 1000

You can continue to use our self-service website or email to send us routine requests which we'll deal with when staff return to work - more details below. However, please bear with us as it may take us a little longer than our usual 24 hours to respond to your enquiry when we return as we anticipate higher than normal demand.