Bank Holiday operating times [Archived]

You can find details about when Thirteen's customer services will be open over the Bank Holiday.

20 May 2020

Please note that our customer offices are currently closed due to the COVID-19 Coronavirus. You can find out more about our services during this period.

  • Friday 22 May: customer contact centre open 8am to 5pm
  • Monday 25 May: customer contact centre closed
  • Tuesday 26 May: customer contact centre open 8am to 5pm.

Outside of these opening times, you can contact us over the Bank Holiday for urgent emergency repairs or Homecall and assistive technology only, at:

  • Tel: 0300 111 1000

You can continue to use our self-service website or email to send us routine requests which we'll deal with when staff return to work - more details below.

However, please bear with us on Tuesday as it may take us a little longer than our usual 24 hours to respond to your enquiry when we return as we anticipate higher than normal demand.