Bank Holiday operating times [Archived]

You can find details about when Thirteen's customer services will be open over the Bank Holiday.

26 Aug 2020

Please note that our customer offices are currently closed due to the COVID-19 Coronavirus. You can find out more about our services during this period at  

Our Stockton Store will also be closed during the Bank Holiday and will re-open at 9am on Tuesday 1 September. For our other customer services:

  • Friday 28 August: customer contact centre, open 8am to 5pm
  • Monday 31 August: customer contact centre, closed
  • Tuesday 1 September: customer contact centre, open 8am to 5pm

Outside of these opening times, you can contact us over the Bank Holiday for urgent emergency repairs or Homecall and assistive technology only, at:

  • Tel: 0300 111 1000

You can continue to use the My Thirteen self-service website or email to send us routine requests which we'll deal with when we return to work. However, please bear with us on Tuesday as it may take us a little longer than our usual 24 hours to respond to your enquiry as we anticipate higher than normal demand.