Christmas operating times [Archived]

You can find details about when Thirteen's offices and customer services will be open during the Christmas period.

Christmas 2018

24 Dec 2019

  • Tuesday 24 December:
    • customer offices open: 9am to 12noon
    • customer contact centre open: 8am to 12noon
  • Wednesday 25 December: closed
  • Thursday 26 December: closed
  • Friday 27 December:
    • customer offices closed
    • customer contact centre open: 8.30am to 4.30pm
  • Monday 30 December:
    • customer offices closed
    • customer contact centre open: 8.30am to 4.30pm
  • Tuesday 31 December:
    • customer offices closed
    • customer contact centre open: 8.30am to 12noon
  • Wednesday 1 January: closed
  • Thursday 2 January open as normal:
    • customer offices from 9am to 5pm
    • customer contact centre from 8am to 8pm.

Outside of these opening times, you can also contact us over the holidays for emergency repairs or Homecall and assistive technology only, at:

  • Tel: 0300 111 1000

Sheltered, supported and extra care housing schemes remain open over the festive period.

You can continue to use the self-service website or email to send us routine requests which will be dealt with when staff return to work:

Merry Christmas and a happy New Year from everyone at Thirteen!