Easter operating times [Archived]

You can find details about when Thirteen's offices and customer services will be open during Easter.

16 Apr 2019

Our offices will also be closed from 5pm on Thursday 18 April and will re-open at 9am on Tuesday 23 April. Our contact team will be ready to answer your calls from 8am. Our opening times will be:

  • Thursday 18 April: offices open: 9am to 5pm; customer contact centre open: 8am to 5pm
  • Friday 19 April: closed
  • Monday 22 April: closed
  • Tuesday 23 April: open as normal: offices open from 9am and the customer contact centre from 8am.

During the Easter weekend, you can contact us for emergency repairs or Homecall and assistive technology only at:

  • Tel: 0300 111 1000

Sheltered, supported and extra care housing schemes remain open over Easter.

You can use the self-service website or email to send us routine requests which will be dealt with from 23 April: