Easter operating times [Archived]

You can find details about when Thirteen's customer services will be open over the Easter period.


8 Apr 2020

Please note that our customer offices are currently closed due to the COVID-19 Coronavirus. You can find out more about our services during this period.

  • Thursday 9 April: customer contact centre open 8am to 5pm
  • Friday 10 April: closed
  • Saturday 11 and Sunday 12 April: closed
  • Monday 13 April: closed
  • Tuesday 14 April: customer contact centre open: 8am to 5pm

Outside of these opening times, you can contact us over the Bank Holiday for urgent emergency repairs or Homecall and assistive technology only, at:

  • Tel: 0300 111 1000

You can continue to use our self-service website or email to send us routine requests which will be dealt with when staff return to work. However, please bear with us as it may take us a little longer than our usual 24 hours to respond to your enquiry when we return on Tuesday 14 April as we anticipate higher than normal demand.

Have a safe and happy Easter from everyone at Thirteen.