Opening times on 23 September [Archived]

We’re holding a special event for members of staff on the afternoon of Monday 23 September which means we’ll only be dealing with emergency queries from 12noon.

23 Sep 2019

Customer service is really important to us so if you already have a repair appointment scheduled with us, this will still go ahead.

The staff event means that we’ll be open from:

  • Monday 23 September:
    • contact centre open from 8am until 12noon
    • offices open from 9am until 12noon
  • Tuesday 24 September:
    • open as normal – contact centre open from 8am till 8pm – we expect lines to be busy in the morning so if you can, please call later in the day
    • offices open from 9am.

During the afternoon of 23 September, you can contact us for emergency queries only at tel: 0300 111 1000.

You can continue to use the self-service website or email to send us routine requests which will be dealt with from 24 September: