Self-service website update

We launched the Thirteen Self Service website for tenants earlier this year and now we’re giving people who visit our neighbourhood offices a special Self Service leaflet to help them get logged on.


You can see the Self Service website leaflet.pdf

This phase of Thirteen’s web Self Service project gives customers the ability to:

  • view and update personal and contact details
  • view the rent account and payment history
  • request a repair and view repair history
  • view details of their tenancy, add household members and tell us about your intention to leave
  • report anti-social behaviour complaints
  • send compliments, comments and complaints
  • link to online payments
  • contact us for anything to do with your home or tenancy.

The Self Service website brings a range of benefits for customers. Customers can access services, find out information and carry out a range of tasks at a time and place that suits you.

Customers need to log onto the site using your tenancy number. You can see the log-in page of the site at  

You can get more details on the Self Service webpage.