Self-service website update

We launched the Thirteen Self Service website for tenants earlier this year and now we’re giving people who visit our neighbourhood offices a special Self Service leaflet to help them get logged on.

28/10/2016

You can see the Self Service website leaflet.pdf

This phase of Thirteen’s web Self Service project gives customers the ability to:

  • view and update personal and contact details
  • view the rent account and payment history
  • request a repair and view repair history
  • view details of their tenancy, add household members and tell us about your intention to leave
  • report anti-social behaviour complaints
  • send compliments, comments and complaints
  • link to online payments
  • contact us for anything to do with your home or tenancy.

The Self Service website brings a range of benefits for customers. Customers can access services, find out information and carry out a range of tasks at a time and place that suits you.

Customers need to log onto the site using your tenancy number. You can see the log-in page of the site at https://selfservice.thirteengroup.co.uk  

You can get more details on the Self Service webpage.