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Benefits case studies
We can help customers to find out information and to claim benefits they’re entitled to.
You can read about customers we’ve helped in the past:
Helping one family with their debt problems
John in Thirteen's Money Advice team helped one particular customer with her family's debt problems. She sent a lovely email to thank him for his help:
"I’m writing this email to say thank you to John for the advice that we received from him. When John rang me to arrange our appointment we were very ashamed at how much debt we were actually in and were reluctant to disclose everything, but John was very reassuring and non-judgemental.
"It took me about 20 minutes to relax and realise that he was trying to help us rather than questioning how we had got to that point which meant a lot; John just kept reassuring us that now we had faced the problem, we were half-way there.
"After everything was paid in July we saw our debt reduce from nearly £18,000 to just over £17,000 - we can’t describe how that feels!!! I’m sleeping better and instead of dreading payday I'm actually looking forward to it because of what is paid off and how much is owing in total. I also don't dread opening post now because I know we are managing things and totals are coming down.
"If someone had said to me before the appointment with John that we would have cleared £1,400 of debt before 1 September I would never have believed it. We are doing more as a family because of the social budget we have and I can’t tell you how much it is benefiting us all. The kids know we have a certain amount each week and that we can plan things now instead of always saying 'we will see'.
"We want to say a massive thank you to John for his patience, advice and understanding. Of all the advice we've been given over the years, this is the one that has stuck and we can actually see huge results almost instantly - the feeling is amazing."
Personal Independence Payment
The Department for Work and Pensions has launched five videos to help people who are claiming, or are about to claim, PIP.
The PIP videos give you information about:
- how to claim
- what supporting information needs to be provided when making a claim
- the decision process.
The videos are also available with British Sign Language.
Disability Living Allowance
A customer with a child who had severe emotional and behavioural problems was supported by one of our money advisors to apply for Disability Living Allowance.
The care component and the mobility component of DLA were awarded to the customer and including the increase in other benefits, the family income increased by over £220 a week.
The bedroom tax charges also no longer applied because the DLA award helped show that the child had care needs and couldn’t share a room with a brother or sister.
A customer was suffering from depression and had been in and out of work for seven months. He was due to attend court for rent arrears of £2,800.
Our money advisor helped the customer by contacting his employers for information to help submit a successful application for backdated Housing Benefit. The customer was also entitled to weekly Housing Benefit.
Before this, the customer had said that she had intended to give up her tenancy due to her situation, but after our help she decided to stay in her home.
Housing and Council Tax Benefit
A customer had an eviction suspended for 28 days so he could receive support from our money advisor.
After suffering a breakdown, he had not paid rent for six months and had rent arrears of £3,000. The money advisor helped him to make a claim for backdated benefits and he was awarded over £2,400 plus full Housing Benefit. The money advisor also helped request backdated Employment Support Allowance which helped to repay his arrears in full.