Durham Routeways

The Durham Routeways scheme offers help and support for people aged 16 to 24 to get onto courses that can offer a route to employment.

This scheme is open to young people living in County Durham who are not in employment, education or training.

We’re offering a two week programme with a level two qualification and live job vacancies to apply for, with guaranteed interviews. There are two courses on offer which can provide a route into:

  • jobs in hospitality services
  • jobs in customer services.

Course content

The courses include:

Course content

Hospitality qualification

 

The next hospitality services course takes place on 25 February 2019 at Ailington House Community Centre, 4 North Bailey, Durham DH1 3ET. Complete the form below to register your interest.

The hospitality course includes:

  • customer service ethos
  • careers in hospitality
  • presentation skills
  • food hygiene level two qualification
  • interview techniques
  • building a career portfolio
  • CV development and application form completion
  • employer-based assessments
  • guaranteed interviews for live job vacancies.

You can download more information in the hospitality leaflet.pdf

Course content

Customer service qualification

 

The next customer service course takes place on 18 March 2019 at Ailington House Community Centre, 4 North Bailey, Durham DH1 3ET. Complete the form below to register your interest.

The customer service course includes:

  • customer service ethos
  • dealing with customer problems and complaints
  • presentation skills
  • building a career portfolio
  • CV development and application form completion
  • interview techniques
  • employer-based assessments
  • guaranteed interviews for live job vacancies.

You can download more information in the customer service leaflet.pdf

How to get involved and refer

You can get involved in the course or refer people you work with by:

The project is funded by DurhamWorks as part of the Youth Employment Initiative.