Home aids and adaptations

Members of our independent living team are experts in finding suitable housing for vulnerable or disabled people. We work with local councils and the NHS to offer advice and install aids and adaptations to properties to meet people’s individual needs.

This means that if you have any specific requirements, we can work with local authorities and NHS partners to offer advice and install adaptations. This includes:

Minor adaptations

Minor adaptations are small enhancements such as grab rails, lever taps and rails on front doors. In some cases a technical officer may visit your home to assess for any minor adaptations you may need.

Major adaptations

Major adaptations can include work such as installing ramps, widening doors or adding a level access shower. An occupational therapist and technical officer will decide on suitable options for larger adaptations.

In some cases, if the property doesn’t meet your long-term needs or it’s not financially practical to adapt it, moving to alternative accommodation may be the most effective solution for you. You may be re-housed as a medical priority through the choice based lettings allocations scheme.


The Homecall emergency monitoring and response service operates 24/7 and is mainly used by older and vulnerable customers.

Residents can alert the Homecall service when they need emergency help. This ranges from medical issues to repairs on their home.

All team members are trained in moving and handling people.


The telecare service uses monitoring equipment to help you live independently in your home for longer.

Out-of-hours repairs service

This service carries out repairs on residents’ properties and responds to a wide range of emergencies such as leaks and heating system breakdowns.

Contact us

For more details about services for older people and people with disabilities, please email: extracare@thirteengroup.co.uk

Alternatively, contact us.