Find a home
- Homes for rent
- Buy a home
Homes in development
- Darlington homes in development
- Durham homes in development
- Hartlepool homes in development
- Middlesbrough homes in development
- Newcastle homes in development
- Northumberland homes in development
- North Yorkshire homes in development
- Redcar and Cleveland homes in development
- Stockton homes in development
- Sunderland homes in development
- Developments recently completed
- Open house event
- Self service website
- Paying rent
- Report it
- My neighbourhood co-ordinator
- Planned maintenance
- Estate walkabouts
- About your tenancy
- Patch Newsletters
- Regeneration schemes
- Neighbourhood plans
- Contents insurance
- Advice and support
- Talk to Us
- Get involved
Services for all
- Supported living
Care and support
- Support for young people
- Support for families
- Support for ex-offenders
- Domestic abuse support
- Support for tenants
- Homelessness support
- Employment support
- Thirteen training
- Letting agent
- Strategy, vision and values
- How we are performing
- Our policies
- Social investment and sustainability
- Board directors
- Leadership team
- Contact us
You can find details of previous in-depth review projects that have been completed:
A recent project carried out was rent first.
When people face economic hardship, it may be difficult to pay the rent which means they can fall into rent arrears. Thirteen needs to make sure that paying the rent is the most important consideration when receiving services from their landlord.
The rent first approach is to help customers stay in their homes, support the financial viability of the landlord, and ensure that services for customers can be maintained despite the economic challenges.
You can get more details about rent first.
Thirteen’s strategic plan
Thirteen’s strategic plan is an important document that sets out how we are looking to develop our services over the next few years.
The plan gives us an outline for how we will work to provide people with homes, support and opportunities to grow.
We consulted with tenants and customers on the draft strategic plan to get their opinions on the plan. We produced a report to give you information about the findings of the strategic plan consultation.pdf
Home gardening service
Thirteen provides a service to manage and maintain our customer and tenant gardens should they be unable to keep their gardens tidy themselves.
Customers investigated the current service offered by Thirteen and suggested a range of recommendations for its development.
You can see the resulting home gardening service report from the scrutiny panel.pdf
Repairs priorities and demand
Customers investigated the priorities and demand for repairs across Thirteen.
The review was to ensure that we keep the service relevant and meet customer expectations. The panel considered a wide range of issues and produced a report as a result of their investigations. We produced: