Landlord experience

You can find out about the experiences of landlords who have worked with our letting agent team to find a tenant to rent their properties.

Stockton property

“Good value for money”

Sarah contacted us to ask for help to rent out her property. She'd originally spoken to us last year but found a tenant herself at the time. But when that tenant decided to leave, she gave us a call and asked us to help again.

Our letting agent team talked Sarah through all the services that Thirteen offers to private landlords and she subsequently asked us to help rent out the property in Stockton.

The property is a two bedroom house in Thornaby and Sarah decided to take up our tenant find and sign-up service.

Sarah said: “I think this was a good value service and the support and advice given by Thirteen was excellent.

“The service was good and I was happy with the length of time it took to let my property.

“The staff who dealt with me were very professional and friendly and I would definitely recommend the service to a friend – in fact, I already have!”

Hartlepool landlord

"Very happy with the time taken to let the property"


Kevin asked our letting agent team to help rent out his property in Hartlepool - a two-bedroom terraced house in the Rift House area.

A member of staff from our specialist team inspected the property and met Kevin to review its condition and talk through the range of services that we provide.

Kevin decided to take up our full housing management service.

We worked to make it a smooth process, helping the previous tenant to move out, marketing the property and moving a new tenant in. The property was let the day after the previous tenant moved out, and Kevin said: “I think this was an excellent service at a reasonable price and I was very happy with the time it took to rent out my property.

“All the information that was given to me was very helpful and relevant, and I found the staff to be professional and friendly.

“I would not hesitate to recommend a friend to this service.”

After Kevin’s tenant moved into the property, she told us that she was really pleased to have found such a pleasant place to live. You can find out more about her experiences in the film below:

Whinney Banks, Middlesbrough

"Very efficient service"

Andrew got in touch with us to ask our letting agent team to help with his property in Middlesbrough.

The property is a three bedroom semi-detached house in the Whinney Banks area. A member of staff from our specialist letting agent team worked with the Andrew's builder to get a quick turnaround of the property ready for the new tenant moving in.

Andrew decided to take up our Full Housing Management Service. The Letting Agent liaised with Thirteen's in-house services to arrange for the gas and electric safety checks to be completed on the property.

Andrew said: “I think this was a very efficient service and I was extremely happy with the speed of the service as it only took one weekend to find a new tenant.

“I was given good, clear support and advice by the staff and would definitely recommend the service to a friend.

“It’s good value for the service provided and the friendly approach and professionalism rendered by the staff would be hard to beat.”

Landlord in Thornaby

"Costs were very competitive"

“An excellent service. The agent was very thorough and kept us updated on a regular basis.”

This is a review of our letting agent from a landlord in Thornaby who asked us to find a tenant for his property.

Glen got in touch for help to manage his rental property, and after his experience of Thirteen’s service, he said: “Yes I would recommend the service to a friend.

“I was quite surprised at how quick the property was let. The support and advice I was given was excellent. Communication has been great and all our queries were answered quickly.

“Costs were very competitive when we were looking at other letting agents – we found other letting agents not very proactive in communication.”

When asked what he thought about the staff who dealt with him, Glen said: “They were excellent from our first meeting to the tenant moving into the property. They were very professional, approachable and knowledgeable about the current market.”

Glen took up our full housing management service: you can find out more details about all the services that the letting agent team offers to rent your property.