Money management case study

We can help customers find out information and offer support to help you manage your money.

You can read about customers that we’ve helped in the past:

Case Study

Discretionary Housing Payment

A customer was living in a three bedroom property where he had cared for his parents until they passed away. He had lots of health problems and needed financial help as he was living on £72 per week and had to pay the bedroom tax on top of his rent.

He was struggling to make ends meet and had fallen into arrears with many of his bills. He was also struggling to afford food and was becoming increasingly depressed.

Our money advisor successfully applied to the local council for a Discretionary Housing Payment and for a Personal Independence Payment which increased his income by over £110 a week.

The money advisor also found that he was missing out on the Warm Homes Discount from his electricity bill worth £140 a year and arranged for a water meter to be fitted, which saved him a further £140 per year.