Past customer consultations

You can find information about the consultations that Thirteen has carried out with customers in the past.

Thirteen has carried out consultations with customers including:

Customer consultation January 2020

Customer engagement framework review

As Thirteen's customer engagement framework had been in place for over a year, we invited customers to a consultation even in January 2020.

We gathered views using post-it notes and group work to gain views on what is going well and what can be improved in the customer engagement framework.

Past consultations

Community fund

At the end of January 2020, we worked with customers to review applications and allocate funding for community fund projects, ensuring that all of the fund agreements are met.

Past consultations

Strategic and service projects

Strategic plan

We held a consultation for customers in January 2020 to have their say Thirteen's strategic plan, and have an input on the impact that we make in the region.