Personal alarm service

For many older or vulnerable people, there’s an increased risk from emergencies at home. Thirteen’s personal alarm service helps people to live independently at home in Hartlepool, Middlesbrough and Stockton.

We know that it can be difficult and expensive to arrange round-the-clock care for older and vulnerable people. Our personal alarm service provides peace of mind to you and your family if you’re worried that someone you know could be affected by slips, falls, accidents or sudden health problems.

We have over 30 years’ experience delivering a personal alarm service, offering peace of mind to older or vulnerable people and their families. 

The Home Call personal alarm service is delivered by Thirteen from £1.99 (+ VAT) per week. The service can include:

  • 24/7 service, 365 days a year
  • response service to your home
  • professional local staff
  • keyholding service

Alarm call services on offer


Person with wrist alarm

We give customers a personal alarm pendant to carry around the home.

If someone has an emergency or a fall, they simply press the homecall button on their personal alarm to contact one of our members of staff.

We will then either visit the customer's home or arrange the help needed.

Tailored service

We tailor our supported living alarm service around you. We offer free installation. don’t tie you into minimum term contracts and you can end your service with us at any time with no termination costs. You can choose from our range of packages:

Alarm call supported living

Package 1

  • Monitoring the alarm and responding
  • £3.99 per week plus VAT
  • This includes a free key-holding service.

Alarm call supported living

Package 2

  • Alarm monitoring and response service including fire monitoring
  • £4.99 per week plus VAT
  • This includes a free key-holding service.

Alarm call supported living

Package 3

  • Alarm monitoring and equipment for falls. Includes an automatic fall detector. 
  • £4.99 per week plus VAT
  • This includes a free key-holding service.

Package 4

Don’t have a phone line? We can provide you with a GSM Lifeline for £4.99 plus VAT per week.

**New package**

We now also offer a monitoring service for just £1.99 plus VAT per week.

Our staff are trained in first aid and moving and handling people. We have the latest equipment to help you back on your feet should have a fall. Staff also carry defibrillators in their vehicles.

More information

For more details about our services, please contact us to discuss the right package for you. You can get in touch with:

The service is accredited by the Telecare Services Association.

You can read more.