Tenant experience

This page gives you details about the experiences of tenants who rent through our letting agent scheme.

Tenants who rent through our letting agent scheme receive an excellent service. You can find out about just some of the comments we've heard from customers.

A home to rent in Hartlepool

"Couldn't ask for anything more"

Laura was looking for a home to rent in Hartlepool. She talked to us about her experiences in a short film:

Renting in Middlesbrough

"Amazing A+++ service"

Thomas and Danielle got in touch after they saw a home in Middlesbrough that they were interested in renting.

Our specialist letting agent team spoke to them about the property and the whole rental process.

After a few weeks, Thomas and Danielle contacted us to say: “After we saw the property advertised on the Thirteen website, we got in touch and talked to the team who listened, were friendly and helpful.

“The application process was very easy and our new home is absolutely fantastic. We’ve even used the repairs service and our issue was quickly sorted out – happy days!

“We haven’t got one complaint about the staff who dealt with us; it was a great service, they actually listened and were very professional. All round perfection. I’d say the service was an amazing A+++ service.”

Home to rent in Thornaby

"Thirteen's service is excellent"

Jane was looking for a home to rent in Thornaby. She saw a property advertised online and got in touch with our letting agent team who talked her about the property and the application process.

Jane said: “I think Thirteen's service is excellent. I saw the property advertised on Onthemarket.com and the application process was very easy.

“The property was of a high standard and I was very happy with the standard of support and advice that Thirteen gave me throughout the whole process. The staff are excellent and give great help and support - I would highly recommend Thirteen.

“I have also used the repair service that Thirteen manages and this was excellent.”

Home to rent in Hartlepool

"Friendly, helpful and professional service"

Stacey was looking for a property to rent in Hartlepool. She got in touch with our letting agent team who helped her with the application process. 

She said: “The application process was very quick and easy, I felt comfortable and supported. I'm very pleased with everyone I’ve dealt with.

“The staff I dealt with truly were amazing, very friendly, helpful and professional.

“The property was very good, everything was new.

“I have also used the repair service that Thirteen manages and I've never had a problem, repairs were dealt with quickly and efficiently. I'm very happy with the service I received."