Touchpoints, our new customer experience means that customers have access to us wherever, whenever and for whatever they need.

What is a touchpoint?

A touchpoint is created every time a customer interacts with Thirteen, our products or our services.

This could be writing us a letter, email or text, speaking to one of our team over the phone, visiting our website or popping in to see us face-to-face. Whichever touchpoint you prefer to use, for whatever reason, our Touchpoints programme means we are here for you.

High street stores

Coming to Stockton High Street in Spring 2020, our state-of-the-art store will give us a prime location right in centre of our neighbourhood. 

Because we couldn’t wait for you to come and say hello, our pop-up shop is open in Wellington Square, Stockton.

If you prefer to chat face-to-face or over a cuppa, we're here to help make your life easier, so whatever the problem we’ll work with you to solve it.

Offering a range of services, the store gives you another way to interact with us. So whether you want to pay your rent, sign up for your new home or view the local bus timetable, our door will always be open for you and your loved ones… even the furry ones!


Coming very soon, our new digital platform MyThirteen will give you 24/7 access to all things Thirteen, giving you more control of how and when you can access our homes and services. This new online service allows for electronic signatures, online payments, appointment tracking and easy home search.

Every customer can enjoy an easy to use account with everything in one place.

Social Media

Contact us in an instant through our social media channels:






It’s good to talk! You can give us a call between 8am and 8pm Monday to Friday on 0300 111 1000, and our contact team will be happy to help.


Why not ping us a message through cyberspace? Emailing colleagues or teams directly has never been easier and we’ll receive those 24 hours a day, 7 days a week, 365 days a year:

Homes. Support. Life …we’re here to help!