Touchpoints, our new customer experience means that customers have access to us wherever, whenever and for whatever they need.

What is a touchpoint?

A touchpoint is created every time a customer interacts with Thirteen, our products or our services.

This could be writing us a letter, email or text, speaking to one of our team over the phone, visiting our website or popping in to see us face-to-face. Whichever touchpoint you prefer to use, for whatever reason, our Touchpoints programme means we are here for you.

High street stores

You can come to visit us at the Stockton store. You can also find out more about our other customer service centres.

My Thirteen

Our customer self-service website My Thirteen gives you 24/7 access to all things Thirteen, giving you more control of how and when you can access our homes and services. This online service allows for electronic signatures, online payments, appointment tracking and easy home search.

Social media

Contact us in an instant through our social media channels:

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It’s good to talk! You can give us a call on 0300 111 1000 and our team will be happy to help. Get more details about opening hours and how to contact us.


Why not ping us a message through cyberspace? Emailing colleagues or teams directly has never been easier and we’ll receive those 24 hours a day, 7 days a week, 365 days a year:

Homes. Support. Life …we’re here to help!