Universal Credit blog series

Universal Credit (UC) has been with us at Thirteen for a few years now. Hartlepool was the first of our local authority areas to move onto the new benefit, and we’ve since helped thousands of customers through the process of claiming UC for the first time.

Universal credit advisor and customers


Although there are still some significant issues with Universal Credit, which we work closely with the Department of Works and Pensions to help them solve, we’ve found that providing the right support for people claiming UC is essential to making sure things work for them, with some really positive outcomes.

Over the next few weeks we’ll be looking at our Universal Credit support service at Thirteen, and the huge difference it’s made to our customers, what it’s like to do work in the team and some of our joint projects with other organisations in the Tees Valley.