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  • Find a home
    • Homes for rent
      • Specialist homes
        • Live-work units
          • Living in Bohouse
          • Working in Bohouse
          • Bohouse costs and bills
          • Apply for Bohouse
          • Boho Zone North
        • NHS housing
        • Student accommodation
      • Swap your home
      • Home lettings website
    • Buy a home
      • Shared ownership
        • Shared Ownership Developments
      • Right to Buy
      • Help to Buy
      • Buyin 4Less discounted homes
      • Buyin Time
      • Thirteen Homes
    • Homes in development
      • Darlington homes in development
      • Durham homes in development
      • Hartlepool homes in development
      • Middlesbrough homes in development
        • Gresham development
      • Northumberland homes in development
      • North Yorkshire homes in development
      • Redcar and Cleveland homes in development
      • Stockton homes in development
      • Sunderland homes in development
      • Tyneside homes in development
      • Developments recently completed
  • Customers
    • My Thirteen site
    • Paying rent and charges
      • Help to pay the rent
      • Payment card request
      • Request a rent statement
      • Service charges
    • Report it
      • Home repairs and maintenance
        • Emergency repairs
        • Gas servicing in your home
        • Home repair responsibilities
        • Maintaining your home
          • Preventing pests in your home
        • Repair response times
        • Self-help videos
        • Customer appointments
      • Anti-social behaviour
        • Report ASB
        • Anti-social behaviour process
        • Anti-social behaviour actions
    • Find out
      • My neighbourhood co-ordinator
        • Estate walkabouts
          • Estate walkabout spotlight
        • Neighbourhood drop in sessions
        • Patch Newsletters
        • Neighbourhood plans
      • Planned maintenance
        • Upcoming maintenance
        • Personalising your home
        • The investment process
        • Maintaining our grounds
      • About your tenancy
        • Moving into your new home
        • Thinking of moving
      • Regeneration schemes
        • North Ormesby regeneration project
        • Pallister Park estate project
      • Building safety
        • Fire safety
          • High rise sprinkler systems
      • Contents insurance
    • Advice and support
      • Money Advice
        • Universal Credit
        • Money advice tips
        • Benefits calculator
        • Hardship grants search
        • Money management case study
        • Benefits case studies
        • Loan sharks in Teesside
      • Energy advice
        • Energy advice assistance
    • Talk to Us
    • Get involved
      • Customer consultations
        • Past customer consultations
      • Involvement activity reports
      • Community Fund
      • Thirteen Academy
      • Consultation events
    • Leaseholders and shared ownership
      • Leaseholder and shared owner information
      • Leasehold property alterations
  • Services for all
    • Housing for vulnerable and older people
      • Extra care
      • Sheltered accomodation
      • Extra care and sheltered schemes
        • Extra care and sheltered in Hartlepool
        • Extra care and sheltered in Middlesbrough
        • Extra care and sheltered in Stockton
        • Extra care and sheltered outside Teesside
        • Chinese elders housing
      • Complex needs housing
      • Home adaptations and re-housing
      • Personal alarm service
    • Care and support
      • Support for young people
        • Leaving care, Rose House, Hartlepool
        • Homelessness, Leighton Road, Middlesbrough
        • Shared properties, Middlesbrough
        • Move in Move on, Middlesbrough
      • Support for families
        • Homeless families, Middlesbrough
        • Resettlement Service, Redcar
        • Young people support, Anna Court, Hartlepool
        • Young parents, School View in Durham
        • Young parents, Coney Avenue, Bishop Auckland
      • Support for ex-offenders
        • Through the Gate, Durham Tees Valley
      • Support for tenants
    • Homelessness support
      • Homelessness prevention
      • Sunderland homeless Move On
    • Employment support
      • Employability support referral
      • Employability support for businesses
    • Thirteen training
      • Learner safeguarding
    • Domestic abuse support
      • Domestic abuse service
      • Newcastle Integrated Domestic Abuse Service
      • Stone Meadow House, Durham
    • Mental health support
  • News
  • About us
    • Strategy, vision and values
    • Governance
      • Gender pay gap report
    • Investor relations
      • Investor reports and financial statements
      • Investor contacts
    • How we are performing
      • Financial statements
      • Annual report for customers
      • Value for money
      • Impact of Thirteen's services
      • Service standards
    • Our policies
    • Procurement
    • Social investment and sustainability
    • Board directors
      • Thirteen Homes Board
    • Leadership team
    • One billion pound investment
  • Jobs
    • Benefits package
    • Working for Thirteen
    • Our area
    • Volunteer opportunities
    • Hear from our staff
  • Contact us
    • Neighbourhood offices
      • Stockton store
    • Touchpoints
    • Compliments and complaints
  • Homes for rent
  • Homes for sale
  • My Thirteen

COVID-19 Coronavirus update

Get the latest information about Thirteen's response to the COVID-19 outbreak.

Read more

Recent News

 

1.3.2021

Have your say to be entered into a prize draw!

 

24.2.2021

Safety campaign launched reminds customers to press to test

 

15.2.2021

New club manager appointed for HouseMark estate services

10.2.2021

Memories of Gresham area wanted to inspire regeneration scheme

View all news items

Recent blog posts

Celebrating Chinese New Year at Mascot House in Newcastle

Kin Chuen Kwok is the housing for older and vulnerable persons co-ordinator at Mascot House, Thirteen’s Chinese elders sheltered scheme in Newcastle. The scheme, based near China Town in the city centre, supports Chinese older people who speak Cantonese and/or Hakka.

 

Opinion: Improving customer experience...

...Would you treat your granny like that? David Ripley, executive director of customer services at Thirteen, shares his thoughts on what makes a customer experience a truly great one for the customer and for an organisation in the first of a series of pieces.

 

View all posts

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Thirteen Housing Group
Registered Office:
2 Hudson Quay
Windward Way
Middlesbrough
TS2 1QG

Registered society under the Co-operative and Community Benefit Societies Act 2014
Register no. 7522

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