Consumer Standards Assurance - Home Standard

Customers can review the requirements of the Consumer Standards and undertake reality checks and mystery shopping to provide assurance to customers and the Thirteen Board that Thirteen is compliant with the standards. The next consumer standard that customers are checking is the Home Standard

This consultation event has ended

30.1.2020

Event details

This piece of work is going to be done more in-depth than previous years. Therefore there will be more time commitment needed to carry out checks, mystery shopping, job shadowing, etc. 

The first meeting of the Home Standard has been arranged as follows:

Thursday 30th January 2020
10.00am - 12.00noon
Thirteen, 2 Hudson Quay, Windward Way, Middlesbrough, TS2 1QG

If you are interested in taking part please confirm your attendance and let us know if you require transport.