Bank holiday weekend opening hours

Managing your account through My Thirteen

You can check your account, make a payment or book a routine repair by visiting www.mythirteen.co.uk. 

Calls to our customer service centre

Please see the opening times below for calls to 0300 111 1000 over the bank holiday weekend. Outside of these times, we’ll only be taking emergency repairs calls, which will be taken by our out of hours team:

Saturday 3 May, 9am – 3pm
Sunday 4 May, closed
Monday 5 May, closed
Tuesday 6 May, 8am to 7pm

Our stores

Our Stockton store opening hours over the bank holiday are:

Saturday 3 May, 9:30am to 2:30pm
Sunday 4 May, closed
Monday 5 May closed (bank holiday)
Tuesday 6 May, 9am to 5pm

Our Middlesbrough store opening hours over the bank holiday are:

Saturday 3 May, 9:30am to 2:30pm
Sunday 4 May, closed
Monday 5 May closed (bank holiday)
Tuesday 6 May, 9:30am to 2:30pm

Our Hartlepool store opening hours over the bank holiday are:

Saturday 3 May, 9:30am to 2:30pm
Sunday 4 May, closed
Monday 5 May closed (bank holiday)
Tuesday 6 May, 9am to 5pm

Our Hull store opening hours over the bank holiday are:

Saturday 3 May, 9:30am to 2:30pm
Sunday 4 May, closed
Monday 5 May closed (bank holiday)
Tuesday 6 May, 9:30am to 2:30pm

If it’s out of the above operating hours don’t worry, you’ll get through to a colleague from our out of hours team who will be able to help you.

Don’t forget you can book a routine repair through My Thirteen too.

Supported, sheltered and extra care housing schemes

Our supported accommodation schemes will remain open 24 hours a day, seven days a week during the Bank Holiday. They will continue to operate as normal to provide vital support to customers living in them.