COVID-19 update - suspension of home lettings

To ensure we protect our customers and colleagues as much as possible, we’ve had to take the decision to close our offices and customer service points and move to emergency repairs only - but we’re still delivering services.

24 Apr 2020

24 April update:

To find the latest on Thirteen's response to the COVID-19 Coronavirus outbreak, please visit the webpage at

We've updated the information for customers with details about support available for paying rents, revised frequently asked questions and guidance from the government for landlords and tenants.

We’re working very hard to address a wide range of issues, so thank you for your support and understanding at this difficult time.

Our contact team is available from 8am to 5pm, Monday to Friday and you can still contact us by email at or on our self-service website.

You can have a look at the frequently asked questions on the COVID-10 page and the rest of the website for updates on our services and the actions we’re taking to protect everyone.