Have your say: Together with Tenants national consultation

Thirteen customers have been given the opportunity to help shape the way that housing associations listen to tenants. The National Housing Federation (NHF) is planning to create a new relationship between tenants, residents and housing associations called Together with Tenants.

Together With Tenants Social Media Graphic

4 Apr 2019

Following a large number of conversations, workshops and meetings with members, tenants, residents and stakeholders, the organisation has developed a four-point plan to deliver it. The action points are:

  • A new requirement in the NHF Code of Governance for boards to be accountable to their tenants and residents
  • A new charter setting out what tenants and residents can expect from their housing association landlord
  • Tenant and resident oversight and scrutiny of the charter with a report on how their landlord is doing against charter commitments
  • A closer link with regulation

This is just a draft at this stage and the NHF has launched a consultation to gather feedback from tenants and residents across the country.

Customers are at the heart of everything we do and we fully support this plan. We are encouraging customers to get involved in the consultation, as your views are really important to help improve how we all work together. We have already consulted with a number of customers and you can also have your say by visiting the NHF website here or you can call our customer engagement team on 0300 111 1000 or email customer.engagement@thirteengroup.co.uk .

The consultation closes on Friday 19 April.