Important message for customers - direct debits

Following on from last Friday’s technical system issue by our direct debit facilitator Allpay we have been advised that all refunds were sent to the relevant banks for processing on Friday.

11 Sep 2017

Unfortunately, there are still a number of customers who haven’t yet received their refund and this is due to the cut off for processing by the banks on Friday.

We've been advised that any outstanding refunds will be processed by close of play tomorrow.  We ask that customers check their bank statement on Wednesday morning and if nothing has been credited to contact their bank direct.

If customers incur any bank charges Allpay will reimburse these charges. Customers simply need to send a copy of their bank statement showing the additional charges either by email to or by post to Allpay Limited Fortis et Fides, Whitestone Business Park, Whitestone, Hereford Herefordshire, HR1 3SE.

If this has affected you and you need to discuss this with Allpay, you can contact them on 0844 557 8318.

Please accept our sincere apologies for any inconvenience this has caused.