Please keep your gas servicing appointment

We’re urging customers to help make sure their homes remain safe by keeping their appointments with Thirteen’s gas safety engineers.

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13 May 2016

Every year, customers who rent a house from Thirteen receive a letter with an appointment for a gas safety engineer to visit and carry out essential safety checks on their gas appliances.

Engineers visit customers’ homes to check and service appliances such as boilers and gas fires. This helps to keep the appliances running smoothly and efficiently, keeping the household safe and potentially saving them money on fuel bills.

As Russell Thompson, Group Director of Property Service at Thirteen says, failing to keep an appointment could mean that homes are unsafe and might lead to extra charges if Thirteen needs to gain access to the property.

Russell continued: “It’s a legal requirement to make sure that gas appliances are running safely in our customers’ homes so they don’t pose a risk to the household. It’s vital that customers allow our engineers into their homes.

“If a customer isn’t at home when the engineer calls and doesn’t respond to repeated requests to arrange another appointment, we have the right to gain access to the property. If we do this we will look to recover our costs from the customer.”

Tenants will receive a letter to give them a gas safety appointment approximately 10 months after their previous gas safety check.

When you receive an appointment, please make sure that someone is at home to let the engineer in. If the appointment isn’t convenient, please re-arrange it as soon as possible by contacting us.

You can get more details on our gas servicing web page.