Stay in for your chance to win £250!

An incentive to encourage Thirteen customers to never miss an appointment has been launched.

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1 Jun 2023

Every customer who stays home for their planned appointments with Thirteen will be entered into a monthly prize draw to win £250, with two winners chosen each month. The ‘Stay in to Win’ competition covers all repairs appointments, plus gas servicing and electric checks.

In the last year over 30,000 appointments were missed as around 10 to 15 percent of customers were not home on the day of their scheduled visit. A missed appointment from one customer means another is unfortunately waiting longer.

Thirteen’s director of repairs and maintenance Jake Irvine said: “Being at home for planned repairs appointments is really important. Every time a customer misses their appointment, another customer is missing out. Not only that, but this also costs a lot of money - about £550,000 per year - the same as fitting 171 new kitchens in customers’ homes.

“We know many customers have busy lives, so as part of our commitment to deliver a great customer experience, we continue to make improvements to our services, based on feedback from customers.

“We send a text to confirm the customer’s appointment, providing they supply their contact details to enable this, a reminder the day before the appointment and again, when the trade operative is on their way.

“So, we are asking customers, if you have an appointment and you know you are not going to be at home, please just give us a call. We will arrange a new appointment for you, and we will give your old appointment to another customer.” 

Read the full terms and conditions for stay in to win at