Stay vigilant for scams 

We have been made aware of a text message that is circulating claiming to be 'Thirteen' and asking customers for their address. We send texts and emails but we will never ask for your personal or financial information.

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15 Dec 2023

Cyber-crime and online scams increase at this time of year. Stay safe when you receive a message or call, stop, and think about whether it is genuine, or if it could be fake.

Remember to never share bank details, login details, passwords, or one-time passcodes.

As a reminder, we will never

  • contact you via social media to ask for your personal information or bank details
  • if we contact you via our customer service email or via text message, we’ll never ask for your personal information or bank details
  • when we call you, we will go through security questions with you
  • if we call you and you’re unsure it’s us, please feel free to call us back on 0300 111 1000 to double check

For more help and advice visit