Thirteen directors take to the shop floor for Customer Service Week

Housing staff at Thirteen jumped at the chance to learn from colleagues about other areas of the business as part of National Customer Service Week.


27 Oct 2017

Colleagues have been job shadowing different roles to raise awareness of customer service and the vital role it plays within an organisation.

David Ripley, director of business development, spent a morning with the contact team at Northshore.

David said, “This was a great opportunity to work alongside colleagues in the contact team and for me to experience how we deal with customers first hand.

“It’s clear that they are a dedicated and hard-working team striving to deliver a great customer focused service.

“I can’t wait for my next visit and working with the team to improve the services we are already delivering across the region.”

Kay Glew, director of neighbourhoods spent a day with Thirteen’s anti-social behaviour team in Middlesbrough.

Kay said: “I really enjoyed job shadowing as part of customer service week. It was great to see the team in action, meeting both customers and colleagues as part of their antisocial behaviour officer role.

“We visited Whelton House and met with the concierge team who gave me a really good understanding of the issues they face.

“It gave me an opportunity to see how challenging this role can be, dealing with many complex situations but it was clear how rewarding it is when, as a result of the teams actions, properties can be let more quickly and customers feel safer in their home.”

National Customer Service Week ran from 2 to 6 October 2017, but due to the numbers of staff signing up, job shadowing will continue until the end of the month.