Thirteen boosts FM services with BigChange mobile tech

Thirteen is transforming its facilities management (FM) services with new mobile workforce management technology supplied by BigChange.

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4 Aug 2020

The system, which incorporates CRM, job scheduling, a customer portal, vehicle tracking and a mobile app, is helping to improve services, reduce costs and boost productivity.

Thirteen’s facilities management team provides planned and reactive maintenance services including grounds maintenance, estate care, caretaker and cleaning services to its 70,000 customers.

Equipped with tablets running the 5 in 1 JobWatch mobile app, the devices are used for everything from COVID-19 safety checks and electronic job sheets linked to photographs from site.

Senior FM manager Michael Hall said: “BigChange has transformed the way we work by eliminating paper and providing complete visibility of our work.

“Previously we relied on a combination of paper records and spreadsheets, but with the volume of work we needed to replace the manual system.

“JobWatch gives us a live 24/7 view of all our work; scheduled and reactive. It’s the data that the system collects and processes that is really useful.

“Already we’ve been able to halve daily mileage, reducing wasted travelling time and costs and we expect we will be able to dramatically improve our productivity.

“One factor we did not anticipate was Coronavirus. Immediately we were able to introduce a COVID-19 safe working procedure using JobWatch – an app that everyone embraced straight away.

“Suddenly we switched to complete mobile working. Without the depot visits productivity is higher and it has been a real transformation.

Executive director of assets Russell Thompson added: “The system now gives us vital management information. We can now measure things and for the first time we have been able to introduce an optimal delivery model. That means we can do more work in less time allowing us to improve the value of services to our customers.”