Find a home
- Homes for rent
- Buy a home
Homes in development
- Darlington homes in development
- Durham homes in development
- Hartlepool homes in development
- Middlesbrough homes in development
- Kirklees homes in development
- Northumberland homes in development
- North Yorkshire homes in development
- Redcar and Cleveland homes in development
- Stockton homes in development
- Sunderland homes in development
- Tyneside homes in development
- Developments recently completed
- Welcome to Thirteen
- Frequently Asked Questions
- My Thirteen site
- Paying rent and charges
- Home repairs and maintenance
- Anti-social behaviour
- My neighbourhood co-ordinator
- Planned maintenance
- About your tenancy
- Building safety
- Contents insurance
- CityFibre broadband
- In your area
- Advice and support
- Get involved
- Leaseholders and shared ownership
Services for all
Housing for vulnerable and older people
- Extra care
- Sheltered accomodation
- Extra care and sheltered schemes
- Complex needs housing
- Home adaptations and re-housing
Care and support
- Support for young people
- Support for families
- Support for tenants
- Homelessness support
- Employment support
- Domestic abuse support
- Mental health support
- Support for ex-offenders
- Housing for vulnerable and older people
- Strategy, vision and values
- Investor relations
- How we are performing
- Our policies
- Wayleaves, Easements, Permits to Work and Adaptations
- Environmental sustainability
- HiLab housing innovation lab
- Social investment and sustainability
- Board directors
- Committee Members
- Leadership team
- One billion pound investment
- Contact us
This page gives you help and information about using the Thirteen website in a way that's as easy as possible for you.
This accessibility statement applies to www.thirteengroup.co.uk.
The site is run by Thirteen and we have made the website content as simple as possible to understand.
There are no inaccessible areas of this website. It is written with content that is accessible to screen readers and other equivalent tools. It has been created using a consistent layout and structure, and features such as alternative image text, consistent page headings and contextual links.
We want as many people as possible to be able to use this website. This means that you should be able to:
change colours, contrast levels and fonts
- zoom in up to 500% without losing text from the page
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader.
AbilityNet has advice on making your device easier to use if you have a disability.
Although all content on this site should be accessible, we have also supplied a site reader tool called Recite Me to help people with visual issues to access all content. You can find this at the top of every page of the website in the Access and Language tab.
If you need information from this website in a different format, such as accessible PDF, large print, easy read, audio recording or braille, please contact us.
Reporting any problems
If you find any problems with accessibility on this website, you have any comments on ways we can improve accessibility or you think we’re not meeting accessibility requirements, please contact: email@example.com
If you're not satisfied with the resolution after you have contacted us to report any problems, you can get in touch with the Equality Advisory and Support Service.
To translate a page into your language:
- Click on the 'Access & Language Options' link at the top of any page on this website
- Select your preferred language from the menu
- The page will be translated.
Please note that not all text may be translated accurately or be translated at all. As this is a third party service, Thirteen is not responsible for incorrect or inaccurate translations.
My Web My Way
The BBC has a website which provides help about accessibility, which enables people to make the most of the internet whatever their ability or disability.
Visit the My Web My Way website.
Listen to information on this website
Recite Me allows the text on the website to be read out loud to you. Recite Me helps you if you have trouble reading text online. This makes the content more accessible and the website more pleasant to visit. As a user you don’t have to download anything.
How does Recite Me work?
Listening to the main content
To listen to the main content on the website, you simply click on 'Access & Language Options' at the top of any page, then click on the Play or Fast Forward buttons to listen to the webpage's content.
Listen to selected text
You can select a part of the text on the website that you want to listen to which is automatically read out with Recite Me open. When you click Fast Forward button, Recite Me reading the next text on the page.
In the Recite Me menu, you can:
- increase or decrease the font size
- change the website colours
- add a rule to the text
- enable a screen mask
- choose to translate the site into different languages
- enable text mode
- download an audio file for the site
- enable a magnifying glass for areas of content.
For more information, please visit Recite Me's website for a help guide.