Anti-social behaviour

Anti-social behaviour (ASB) can cause real distress and we take it seriously. If something’s affecting your peace of mind, we’re here to help. 

What is anti-social behaviour? 

It covers a wide range of behaviours that cause alarm, harassment or distress. Examples include: 

• Loud music or noise from neighbours 
• Vandalism
• Youth nuisance 
• Throwing objects 
• Gang-related nuisance 
• Threats of violence 
• Hate or mate crime 
• Drug dealing or cultivation 
• Harassment or verbal abuse. 

What isn’t anti-social behaviour? 

Some everyday activities aren’t classed as anti-social behaviour, such as: 

• General household noise 
• Babies crying 
• Cooking smells 
• Children playing (unless it involves abuse, damage or serious behaviour).

What you can do 

If the issue isn’t serious, you could try having a friendly word with the person involved. Let them know how it’s affecting you and ask if they can make a change. 

If you’re worried, feel unsafe or the problem continues, get in touch with us. You can also report criminal behaviour (like violence, threats, property damage or drug dealing) to the police. 

Call 101 for non-emergencies or 999 in an emergency.

How to report anti-social behaviour

You can report incidents in a way that suits you: 

• Complete our reporting form
• Visit one of our Touchpoint stores 
• Email: asb@thirteengroup.co.uk 
• Call: 0300 111 1000
• Use the Noise App to record and report noise nuisance.

Case reviews 

If you’ve reported the same anti-social behaviour issue three or more times in six months and it’s still happening, you can request a case review. 

This brings together all the agencies involved to look at what else can be done. Please note – this is not a complaints process. 

To request a review, follow the process published by your local council. 

Find your local council.

Cleveland Antisocial Behaviour Charter

We've signed up to the above charter, designed to set minimum standards of service for victims of anti-social behaviour in Cleveland.

You can find out more about what this means and read the Victims Code of Practice by visiting their website.