Anti-social behaviour process

As part of your tenancy agreement, you have a responsibility for your own behaviour, as well as the behaviour of every visitor to your home. This also applies to behaviour in your local neighbourhood.

Prevention and early action can stop problems from getting worse.

When anti-social behaviour is reported to us, we follow this process:

We will acknowledge and assess all new reports of anti-social behaviour (a new report is one that does not relate to an open case) within 1 working day.

The assessment will result in one of the following two initial courses of action:

• If the report falls into the most serious category (if it involves domestic abuse, hate crime, or serious issues of safety), we will respond to you within 1 working day.
• If the report does not fall into the most serious category, we will respond to you within 3 working days.

We will then open a case and work with you to agree an action plan, timescales, and how any further reports will be responded to until the case is closed.

During the time the case is open, we will contact you within each 10 working days (unless you agree otherwise) to check in and receive feedback. This may include automated contact.

Any further reports of anti-social behaviour relating to the open case will be responded to in line with the agreed action plan, which will be reviewed if the anti-social behaviour escalates to the most serious category.

Find out what action we can take.

Support for victims and witnesses

It can be hard to come forward with information about anti-social behaviour, so we provide help and support for victims and witnesses or refer you to other specialist organisations who can support you.