Customer appointments

Being at home for planned repairs appointments is really important. When Thirteen’s staff come to your home, please make sure you’re ready for your repairs appointment and in to win!

If our repairs team can’t access your home at the planned appointment time, it means your repair takes longer and someone else misses out.

To get your repairs completed on time and to help other customers, please be at home for your scheduled appointment.

In to win!

In to win

Everyone who’s at home for their planned repairs appointment will go into our special monthly 'in to win' repairs prize draw.

You could win your choice of £500, a TV or a brand new PlayStation.

It’s that easy, you just have to be in to win!

Find the terms and conditions for be in to win.pdf

Call to cancel

If you have a repairs appointment which you know you can’t make, please just cancel it. We’ll arrange a new appointment for you and give your old slot to another customer.

Missed repairs appointments cost about £550,000 per year – about the same as fitting 171 new kitchens in customers’ homes – so please let us know.

To cancel your appointment, just contact us.