Stay in to win!

Being at home for planned repairs appointments and gas and electric compliance checks is really important. Make sure you’re home for any scheduled appointments and go into our monthly prize draw to win £250, with two winners chosen every month!

It’s that easy, you just have to stay in to win!

If our team can’t access your home at the planned appointment time, it means someone else misses out.

Get your repairs, gas and electricity checks completed on time and help other customers. Please be at home for your scheduled appointment.

Stay in to win!

Stay in to win game show style copy

Everyone who’s at home for their planned appointments will go into our special monthly 'stay in to win' prize draw.

You could win £250 in shopping vouchers with two winners selected every month.

It’s that easy, you just have to stay in to win!

Read the terms and conditions for stay in to win.

Call to cancel

If you have an appointment which you know you can’t make, please cancel it. We’ll arrange a new appointment for you and give your previous slot to another customer.

Missed repairs appointments cost Thirteen around £550,000 per year. This is about the same as fitting 171 new kitchens in customers’ home. Please let us know if you need to re-arrange.

To cancel your appointment, just contact us.