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Our consultations are aimed at improving the way we deliver our services for customers, agreeing standards for the way we provide our services, and finding out what customers think about our strategic plans.
We use a variety of methods to consult with customers, including:
- face-to-face meetings
- paper questionnaires
- telephone surveys
- email, web and social media surveys.
You can also join in with walkabouts on your estate with your Neighbourhood Officer.
New deal for social housing – Green Paper
The government is reviewing its approach to social housing and are asking for views on the Green Paper which sets out their vision for this.
The Green Paper sets out five core themes as part of 'a new deal for social housing', and proposes a change in the relationship between residents and landlords.
The Green Paper intends to tackle the stigma which has been associated with social housing. Among a range of other issues, the government is looking to ensure that good quality social homes are built as they are needed.
We would encourage our customers and tenants to get involved and have their say on the Green Paper and take part in the debate to influence national policy.
You can get involved by:
- reading the information and responding on the goverment's website
- reading the information in the new deal for social housing document.pdf, then:
- completing and returning the Word response form.doc by:
- email to: SocialHousingGreenPaper@communities.gsi.gov.uk
- by post to: Social Housing Team Ministry of Housing, Communities and Local Government, 3rd Floor, Fry Building, 2 Marsham Street, London, SW1P 4DF.