Customer consultations

As part of our commitment to involve customers in our work, we often ask customers to give us their views on a range of issues.

Our consultations are aimed at improving the way we deliver our services for customers, agreeing standards for the way we provide our services, and finding out what customers think about our strategic plans.

We use a variety of methods to consult with customers, including:

  • face-to-face meetings 
  • paper questionnaires 
  • telephone surveys 
  • email, web and social media surveys.

You can also join in with walkabouts on your estate with your neighbourhood co-ordinator.