Customer consultations

As part of our commitment to involve customers in our work, we ask customers to give us their views on a range of issues.

Consultations aim to:

  • improve the way we deliver our services for customers
  • agree standards for the way we provide our services
  • find out what customers think about our strategic plans.

We use a variety of methods to consult with customers, including:

  • face-to-face meetings 
  • paper questionnaires 
  • telephone surveys 
  • email, web and social media surveys.

Visit the consultation events calendar to find out about upcoming customer involvement activities.