Hear from involved customers

Customers are at the heart of our decision making at Thirteen and our involved customers get involved in a range of projects and activities throughout the year.


Customer involvement update for board


Customer open day

Our latest customer open day was held in October 2021 and gave customers the opportunity to:

  • Hear from our chief executive for an update about Thirteen
  • Find out about the fantastic work involved customers have been doing
  • Meet our environmental team for a chat about climate change, as well as share thoughts in a workshop about delivering greener, more efficient homes
  • Meet our community resilience team for a chat about their role and the work they've been doing so far to help customers in our neighbourhoods, as well as share thoughts in a workshop about community resilience.

Watch the videos of each of the sessions below.

Customer involvement update

Environmental team presentation

Community resilience presentation

Keep an eye on our website for details of our next customer open day.


Customer engagement newsletter

Contact us

To find out more about getting involved with Thirteen, email customer.engagement@thirteengroup.co.uk or call 0300 111 1000.