Mobile Touchpoint

We're hitting the road to help our customers

Mobile touchpoint van outside Thirteen's head office

We’ve launched a brand new initiative based on customer feedback, which will give our customers and the local community easier access to speak to colleagues face to face. 

The ‘mobile touchpoint’ will visit the communities we serve throughout the year, providing people with an opportunity to report repairs, provide feedback, discuss their tenancies, find a new home to rent or buy or receive employment support.  

We will be popping up throughout the year in communities which aren’t within close proximity to a Thirteen store or a local community hub. 

Where are we visiting?

October

Longhirst Estate customer drop in 

 Wednesday 8 October 10am-12pm 111 Longhirst, TS8 0TD

Hartlepool Store replacement 

Our store is closed while essential works are completed.

 Wednesday 15 October 9am-5pm

Middleton Grange Shopping Centre car park

Kirbymoorside customer drop in

 Thursday 16 October 1pm-2.30pm

Robin Howl Road

Reclaim your green spaces community event

In partnership with Accent Housing, Cleveland Police, Stockton Borough Council, Cleveland Fire Brigade and Primrose Hill community centre.

 Monday 27 October 11am-2pm Primrose Hill Community Centre

Grove Hill big clean

 Tuesday 28 October 9.45am-2pm Eden Road, Grove Hill, Middlesbrough, TS4 2SH

Heart beat in the community 

We're building community spirit in the area and offering support to residents.

 Wednesday 29 October 10.30am-3pm

Abingdon Road, international Centre

High Stakesby customer drop in

 Thursday 30 October 1pm-2.30pm High Stakesby, Whitby

Morrisons monthly community drop in 

 Friday 31 October 9am-12pm The Berwick Hills Centre, Ormesby Road, Middlesbrough, TS3 7RP

Westdale Road home visits

 Friday 31 October 1pm-3pm Westdale Road, Thornaby, Stockton, TS17 9BU

Will you visit my area? 

If you'd like the touchpoint van to visit your area or a local event, please contact us: