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Mobile Touchpoint
We're hitting the road to help our customers
We’ve launched a brand new initiative based on customer feedback, which will give our customers and the local community easier access to speak to colleagues face to face.
The ‘mobile touchpoint’ will visit the communities we serve throughout the year, providing people with an opportunity to report repairs, provide feedback, discuss their tenancies, find a new home to rent or buy or receive employment support.
We will be popping up throughout the year in communities which aren’t within close proximity to a Thirteen store or a local community hub.
Where are we visiting?
June
Event | Date | Time | Location |
---|---|---|---|
Ali Brownlee 5k run | Sunday 1 June | 7.30am - 11.30am | Central Square, Middlesbrough |
Pool Together launch |
Wednesday 11 June | 11am - 4pm | Hartlepool College of Further Education car park, Stockton Street, Hartlepool, TS24 7NT |
Wrensfield clean up action day Helping customers improve their area |
Wednesday 18 June | 12pm - 3pm | Nisa Local car park, Wrensfield Road, Stockton-on-Tees TS19 0RAT |
Teesside Park Morrisons Community Drop in Pop by and speak to us face to face |
Friday 20 June | 10am-2pm | Teesside Park, Morrisons, Newmarket Avenue, Thornaby, Stockton-on-Tees, TS17 7BP |
Morrisons monthly community drop in Pop by and speak to us face to face |
Friday 27 June | 9am-1pm | Berwick Hills Centre, Middlesbrough, TS3 7RP |
Kedward Sign up event |
Monday 30 June | 9am-5pm | Kedward, Middlesbrough, TS3 9AL |
July
Event | Date | Time | Location |
---|---|---|---|
Building safety roadshow and high rise survey Come and talk to us about repairs, ASB and your community building. |
Wednesday 2 July |
10am - 1pm 1pm-4pm |
Nolan House car park Hume House car park |
Big Clean event |
Thursday 3 July | 10am-2pm | Halidon Way, Billingham, TS23 3NS |
Hartlepool Pride | Saturday 5 July | 9am-5pm | Church Square, Hartlepool, TS24 7EQ |
Big Clean event |
Tuesday 8 July | 10am-2pm | The Annexe Community Centre, Wharton Terrace, Dyke House |
Building safety roadshow and high rise survey Come and talk to us about repairs, ASB and your community building. |
Wednesday 9 July | 10am-4pm | Kennedy Gardens 1, 2 and 3 car parks |
Tees Valley Unity Festival |
Sunday 13 July | 12pm-5pm | Dormans Club, Oxford Road, Middlesbrough, TS5 5DT |
Building safety roadshow and high rise survey Come and talk to us about repairs, ASB and your community building. |
Wednesday 16 July | 10am-4pm | Prior and Melsonby Court car parks |
Stockton Family Fun Day |
Saturday 19 July | 9am-3pm | Stockton High Street |
Mobile Community Safety drop-in Pop by and speak to us face to face about our ASB and neighbourhood partnership. |
Tuesday 22 July | 12pm-4pm | Deepdale Avenue, Middlesbrough |
Big Clean event |
Wednesday 23 July | 9.45am-1.30pm | Lime Crescent, Dyke House, Hartlepool |
Building safety roadshow and high rise survey Come and talk to us about repairs, ASB and your community building. |
Thursday 24 July | 11am-3pm | Welton House car park, Middlesbrough |
Morrisons Community Drop in Pop by and speak to us face to face |
Friday 25 July | 9am-1pm | The Berwick Hills Centre, Ormesby Road, Middlesbrough, TS3 7RP |
Boroughbridge Estate Walkabout |
Thursday 31 July | 10am-11.30am | Highwayman Road, Boroughbridge, York, YO51 8LG |
Will you visit my area?
If you'd like the touchpoint van to visit your area or a local event, please contact us:
- email: customerservices@thirteengroup.co.uk
- call us on 0300 111 1000 from 8am to 7pm, Monday to Friday or 9am to 3pm, Saturday