- Find a home
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Customers
- Welcome to Thirteen
- Frequently Asked Questions
- My Thirteen site
- Paying rent and charges
- Report it
- Find out
- Advice and support
- Get involved
- Leaseholders and shared ownership
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Services for all
- Housing for vulnerable and older people
- Care and support
- Homelessness support
- Employment support
- Domestic abuse support
- Mental health support
- Support for ex-offenders
- News
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About us
- Strategy, vision and values
- Governance
- Investor relations
- How we are performing
- Our policies
- Procurement
- Wayleaves, Easements, Permits to Work and Adaptations
- Environmental sustainability
- HiLab housing innovation lab
- Social investment and sustainability
- Board directors
- Committee Members
- Leadership team
- One billion pound investment
- Jobs
- Contact us
Performance
This page gives you information about how Thirteen performs when we provide services for our customers.
Annual reports
You can find our annual reports and financial statements.
Customer annual reports
We have also produce annual reports with a range of information about the performance of each of our landlords. You can find out more about the annual report for customers.
STAR survey
In mid-2016, we carried out a STAR survey (Satisfaction of Tenants and Residents) with 1,500 customers across the Thirteen Group.
The main finding from the survey was that the overall satisfaction rate with our services was 87.2%.
We have produced two infographics to give you a summary about the survey: