Performance

Annual reports

You can find our annual reports and financial statements.

Customer annual reports

We have also produce annual reports with a range of information about the performance of each of our landlords. You can find out more about the annual report for customers.

STAR survey

In mid-2016, we carried out a STAR survey (Satisfaction of Tenants and Residents) with 1,500 customers across the Thirteen Group.

The main finding from the survey was that the overall satisfaction rate with our services was 87.2%.

We have produced two infographics to give you a summary about the survey:

• what our customers like.pdf
• what our customers dislike.pdf