Stockton store

Located on Stockton High Street, Thirteen's state-of-the-art store is in a prime position for our customers to access us face-to-face safely.

Important update on our Stockton store 

In light of the government announcement of a lockdown in England, from Thursday 5 November our Stockton store will be open to visitors strictly by appointment only. 

If you'd like to see us face-to-face in store or for a virtual appointment online, please email customerservices@thirteen.co.uk or call us on 0300 111 1000.

We’re taking this step to help protect customers and colleagues and will of course still have all of our usual safety measures in place. We’ll re-introduce ‘drop in’ visits as soon as we’re able to do so safely. 

You can also check your account, make a payment or book a repair by visiting www.mythirteen.co.uk to do this easily whenever you want, from wherever you are.   

When you've made an appointment, you can still access all of the services below during your visit.

Thank you for your continued understanding and support.

Take a tour of the Stockton store

Christmas opening hours

This Christmas, the Stockton store is open:

  • Christmas Eve: 9am to 12noon
  • Christmas Day: closed
  • 28 December: closed
  • 29 December: open 9am - 5pm
  • 30 December: open 9am to 5pm
  • New Year's Eve: open 9am to 12noon
  • New Year's Day: closed
  • From 4 January: open as usual.

The Stockton store is here to help make your life easier, so whatever the problem we’ll work with you to solve it. Pop by the store to speak to our hosts about:

  • Homes to rent: with quality homes across Teesside and the North East, we can help you find your new home to rent. We make renting as easy as possible and will do our best to help you in your home search. We offer family homes, bungalows, flats, apartments and sheltered schemes.
  • Homes to buy: we have several ways for you to buy your new home, including shared ownership that lets you buy the share of a home that’s affordable for you.
  • Support: we offer a range of support services that everyone can access, including money advice, employment support and specialist support and accommodation.

You can stop by to pay your rent, sign up for a new home, check your account, report a repair, ask for advice and much more!

We look forward to seeing you at our Stockton store:

  • 145 Stockton High Street, TS18 1LX
  • Monday to Friday, 9am till 5pm.

Covid-19 safety

We have a range of safety measures in place to help keep customers and colleagues safe during the Covid-19 outbreak. When visiting the store:

  • We ask all customers to wear a face covering, or you won't be able to enter the store. Customers are asked to bring their own face coverings as these won't be provided.
  • Please queue outside and a Touchpoint host will welcome you into the store.
  • Please wash your hands at the sanitisation station when you enter the store.
  • Please follow floor markings around the store and keep 2m apart from others.
  • We're limiting the number of visitors we have in-store at any one time. This means we may have to limit the number of household members (including children) visiting the store. our hosts will give information to larger households when you arrive.