- Find a home
-
Customers
- Welcome to Thirteen
- Frequently Asked Questions
- My Thirteen site
- Paying rent and charges
- Report it
- Find out
- Advice and support
- Get involved
- Leaseholders and shared ownership
-
Services for all
- Housing for vulnerable and older people
- Care and support
- Homelessness support
- Employment support
- Domestic abuse support
- Mental health support
- Support for ex-offenders
- News
-
About us
- Strategy, vision and values
- Governance
- Investor relations
- How we are performing
- Our policies
- Procurement
- Wayleaves, Easements, Permits to Work and Adaptations
- Environmental sustainability
- HiLab housing innovation lab
- Social investment and sustainability
- Board directors
- Committee Members
- Leadership team
- One billion pound investment
- Jobs
- Contact us
Customer consultations
As part of our commitment to involve customers in our work, we ask customers to give us their views on a range of issues.
Consultations aim to:
- improve the way we deliver our services for customers
- agree standards for the way we provide our services
- find out what customers think about our strategic plans.
We use a variety of methods to consult with customers, including:
- face-to-face meetings
- paper questionnaires
- telephone surveys
- email, web and social media surveys.
Visit the consultation events calendar to find out about upcoming customer involvement activities.