- Find a home
-
Customers
- Welcome to Thirteen
- Frequently Asked Questions
- My Thirteen site
- Paying rent and charges
- Report it
- Find out
- Building safety
- Advice and support
- Regeneration and communities
- Leaseholders and shared ownership
-
Services
- Housing for vulnerable and older people
- Care and support
- Homelessness support
- Employment support
- Domestic abuse support
- Mental health support
- Support for ex-offenders
- Get involved
- News
- About us
- Jobs
- Contact us
Mobile Touchpoint
We're hitting the road to help our customers
We’ve launched a brand new initiative based on customer feedback, which will give our customers and the local community easier access to speak to colleagues face to face.
The ‘mobile touchpoint’ will visit the communities we serve throughout the year, providing people with an opportunity to report repairs, provide feedback, discuss their tenancies, find a new home to rent or buy or receive employment support.
We will be popping up throughout the year in communities which aren’t within close proximity to a Thirteen store or a local community hub.
Where are we visiting?
July
Mobile Community Safety drop-in Pop by and speak to us face to face about our ASB and neighbourhood partnership. |
Tuesday 22 July | 12pm-4pm | Deepdale Avenue, Middlesbrough |
Big Clean event |
Wednesday 23 July | 9.45am-1.30pm | Lime Crescent, Dyke House, Hartlepool |
Find out more about social housing. Talk to staff from Thirteen, Habinteg Housing Association and Middlesbrough Council. |
Thursday 24 July | 9am-10.45am | Crosscliff, Hemlington, Middlesbrough, TS8 9JJ |
Building safety roadshow and high rise survey. Come and talk to us about repairs, ASB and your community building. |
Thursday 24 July | 11am-3pm | Welton House car park, Middlesbrough |
Find out more about social housing. Talk to staff from Thirteen, Habinteg Housing Association and Middlesbrough Council. |
Thursday 24 July | 3.30pm-4.30pm | Crosscliff, Hemlington, Middlesbrough, TS8 9JJ |
Morrisons Community Drop in Pop by and speak to us face to face |
Friday 25 July | 9am-1pm | The Berwick Hills Centre, Ormesby Road, Middlesbrough, TS3 7RP |
Redcar estate walkabout |
Tuesday 29 July | 1pm-2pm | Brimham Court, Redcar |
Boroughbridge Estate Walkabout |
Thursday 31 July | 10am-11.30am | Highwayman Road, Boroughbridge, York, YO51 8LG |
Romanby Open Event |
Thursday 31 July | 1.15pm-5pm | Barnaby House, Lodge Farm Road, Middlesbrough, TS4 |
August
Grove Hill family fun day |
Tuesday 5 August | 12pm-3pm | Grove Hill Community Centre, Bishopton Road, Middlesbrough, TS4 |
Hartlepool communal flats day of action |
Wednesday 6 August | 9.45am-4pm |
Tuson Walk, TS24 8EG (morning) Ivy Grove, TS24 8LG (afternoon) |
Pocklington estate walkabout |
Thursday 7 August | 10am-11.30pm | Barley Avenue |
Beverley estate walkabout |
Thursday 7 August | 1pm-2.30pm | TBC |
Easterside family fun day |
Thursday 14 August | 12pm-3pm | Easterside Hub car park, Middlesbrough, TS4 3PZ |
Kirbymoorside customer drop-in |
Friday 15 August | 1pm-2.30pm | Robin Howl Road |
High Stakesby, Whitby, customer drop-in |
Thursday 21 August | 1pm-2.30pm | High Stakesby car par, Whitby, YO21 3UH |
Primrose Hill family fun day by EPIC Teesside |
Friday 22 August | 11am-2pm | Primrose Hill community centre, TS19 0HL |
Morrisons Community Drop in Pop by and speak to us face to face |
Friday 29 August | 9am-1pm | The Berwick Hills Centre, Ormesby Road, Middlesbrough, TS3 7RP |
Middlesbrough 10k |
Sunday 31 August | 8.30am-12.30pm | Central Square, Middlesbrough |
Will you visit my area?
If you'd like the touchpoint van to visit your area or a local event, please contact us:
- email: customerservices@thirteengroup.co.uk
- call us on 0300 111 1000 from 8am to 7pm, Monday to Friday or 9am to 3pm, Saturday