Mobile Touchpoint

We're hitting the road to help our customers

Mobile touchpoint van outside Thirteen's head office

We’ve launched a brand new initiative based on customer feedback, which will give our customers and the local community easier access to speak to colleagues face to face. 

The ‘mobile touchpoint’ will visit the communities we serve throughout the year, providing people with an opportunity to report repairs, provide feedback, discuss their tenancies, find a new home to rent or buy or receive employment support.  

We will be popping up throughout the year in communities which aren’t within close proximity to a Thirteen store or a local community hub. 

Where are we visiting?

July

Mobile Community Safety drop-in

Pop by and speak to us face to face about our ASB and neighbourhood partnership.

 Tuesday 22 July 12pm-4pm Deepdale Avenue, Middlesbrough

Big Clean event 
Community skip on site and an opportunity for the community to come together and tidy their area.

 Wednesday 23 July 9.45am-1.30pm Lime Crescent, Dyke House, Hartlepool

Find out more about social housing.

Talk to staff from Thirteen, Habinteg Housing Association and Middlesbrough Council.

 Thursday 24 July 9am-10.45am Crosscliff, Hemlington, Middlesbrough, TS8 9JJ

Building safety roadshow and high rise survey.

Come and talk to us about repairs, ASB and your community building. 

 Thursday 24 July 11am-3pm Welton House car park, Middlesbrough

Find out more about social housing.

Talk to staff from Thirteen, Habinteg Housing Association and Middlesbrough Council.

 Thursday 24 July 3.30pm-4.30pm Crosscliff, Hemlington, Middlesbrough, TS8 9JJ

Morrisons Community Drop in 

Pop by and speak to us face to face 

 Friday 25 July 9am-1pm The Berwick Hills Centre, Ormesby Road, Middlesbrough, TS3 7RP

Redcar estate walkabout

 Tuesday 29 July 1pm-2pm Brimham Court, Redcar

Boroughbridge Estate Walkabout

 Thursday 31 July 10am-11.30am Highwayman Road, Boroughbridge, York, YO51 8LG

Romanby Open Event

 Thursday 31 July 1.15pm-5pm Barnaby House, Lodge Farm Road, Middlesbrough, TS4

August

Grove Hill family fun day

 Tuesday 5 August 12pm-3pm Grove Hill Community Centre, Bishopton Road, Middlesbrough, TS4

Hartlepool communal flats day of action

 Wednesday 6 August 9.45am-4pm

Tuson Walk, TS24 8EG (morning)

Ivy Grove, TS24 8LG (afternoon)

Pocklington estate walkabout

 Thursday 7 August 10am-11.30pm Barley Avenue

Beverley estate walkabout

 Thursday 7 August 1pm-2.30pm TBC

Easterside family fun day

 Thursday 14 August 12pm-3pm Easterside Hub car park, Middlesbrough, TS4 3PZ

Kirbymoorside customer drop-in

 Friday 15 August 1pm-2.30pm Robin Howl Road

High Stakesby, Whitby, customer drop-in

 Thursday 21 August 1pm-2.30pm High Stakesby car par, Whitby, YO21 3UH

Primrose Hill family fun day by EPIC Teesside

 Friday 22 August 11am-2pm Primrose Hill community centre, TS19 0HL

Morrisons Community Drop in 

Pop by and speak to us face to face 

 Friday 29 August 9am-1pm The Berwick Hills Centre, Ormesby Road, Middlesbrough, TS3 7RP

Middlesbrough 10k

 Sunday 31 August 8.30am-12.30pm Central Square, Middlesbrough

 

 

Will you visit my area? 

If you'd like the touchpoint van to visit your area or a local event, please contact us: