Mobile Touchpoint

We're hitting the road to help our customers

Mobile touchpoint van outside Thirteen's head office

We’ve launched a brand new initiative based on customer feedback, which will give our customers and the local community easier access to speak to colleagues face to face. 

The ‘mobile touchpoint’ will visit the communities we serve throughout the year, providing people with an opportunity to report repairs, provide feedback, discuss their tenancies, find a new home to rent or buy or receive employment support.  

We will be popping up throughout the year in communities which aren’t within close proximity to a Thirteen store or a local community hub. 

Where are we visiting?

September

Grove Hill Big Clean

 Tuesday 9 September 10am-2pm Eden Road, Grove Hill, Middlesbrough, TS4

Benefits roadshow

 Thursday 11 September 10.30am-12pm

Sunderland Raich Carter Sports Centre, Commercial Road, Hendon, Sunderland, SR2 8PD

Longhirst Estate customer drop-in session

 Wednesday 17 September 10am-12pm

Parking spaces beyond 111 Longhirst, Coulby Newham, TS8 0TD

Hartlepool community event

 Friday 19 September 9.30am-2.30pm Westview Hartlepool

Festival of Thrift

 Saturday 20 September All day event John Whitehead Park, Billingham, TS23 2DD

Festival of Thrift

 Sunday 21 September All day event John Whitehead Park, Billingham, TS23 2DD

Customer involvement open day

 Thursday 25 September 10am-5pm Redcar/Saltburn/Brotton/Skelton - more details to come

Will you visit my area? 

If you'd like the touchpoint van to visit your area or a local event, please contact us: