New services offer customers more choice and even more security

As part of our commitment to providing a responsive and flexible service to customers, with My Thirteen we’re offering you an easy and convenient way to manage your account online.

Customer Engagement Sml

26 Oct 2020

Everything in one place

With My Thirteen you can pay your rent, book a repair and update your account details at a time that suits you, quickly and simply, all in one place!

Simply visit and call us on 0300 111 1000 to activate, and enjoy peace of mind that you can manage your account wherever and whenever you want 24 hours a day, 365 days a year.  

Telephone payment changes

For customers who prefer to pay their rent over the phone, we’re changing how we take those payments to make them even more secure.

From 12noon on Thursday 29 October, when you call us on 0300 111 1000 to make a payment you won’t be asked to read your debit or credit card details out loud.

Instead, once you’ve let the colleague know how much you want to pay, they’ll ask you to use your telephone keypad to input the information that’s needed including your card number, expiry date and three-digit security code.

You’ll get a receipt once the transaction’s completed and you’ll be guided through the process at each stage in case you have any queries.

Adele McLaren, head of touchpoints at Thirteen, said: “While My Thirteen offers a quick and easy option for customers, we know that there are still those who like to pay their rent over the phone so we’ve taken this important step to make sure we’re working to the highest safety standards possible. By making this change, we’re making sure customer’s card details are even more safe at level A, the highest compliance level of the Payment Card Industry Data Security Standard.”

There are lots of other ways to pay too, offering you as wide a choice as possible and you’ll find them all here: