Find a home
- Homes for rent
- Buy a home
Homes in development
- Darlington homes in development
- Durham homes in development
- Hartlepool homes in development
- Middlesbrough homes in development
- Northumberland homes in development
- North Yorkshire homes in development
- Redcar and Cleveland homes in development
- Stockton homes in development
- Sunderland homes in development
- Tyneside homes in development
- Developments recently completed
- My Thirteen site
- Paying rent and charges
- Home repairs and maintenance
- Anti-social behaviour
- My neighbourhood co-ordinator
- Planned maintenance
- About your tenancy
- Regeneration schemes
- Building safety
- Contents insurance
- CityFibre broadband
- Tell us about your area
- Advice and support
- Talk to Us
- Get involved
- Leaseholders and shared ownership
Services for all
Housing for vulnerable and older people
- Extra care
- Sheltered accomodation
- Extra care and sheltered schemes
- Complex needs housing
- Home adaptations and re-housing
- Personal alarm service
Care and support
- Support for young people
- Support for families
- Support for tenants
- Homelessness support
- Employment support
- Thirteen training
- Domestic abuse support
- Mental health support
- Housing for vulnerable and older people
- Strategy, vision and values
- Investor relations
- How we are performing
- Our policies
- Environmental sustainability
- HiLab housing innovation lab
- Social investment and sustainability
- Board directors
- Leadership team
- One billion pound investment
- Contact us
Paying rent and charges
We want to make it as easy as possible for you to pay your rent.
It's so easy to pay your rent by setting up a Direct Debit.
The main benefit of Direct Debit is that once it’s set up, you don’t have to worry about your payments as your rent is automatically paid from your bank account. You can set up Direct Debits for any frequency for any amount you choose. You could pay weekly, four-weekly, monthly, quarterly or annually on any day of the year.
You can set up a Direct Debit by:
- completing and returning the Direct Debit form.pdf
- during office hours, we can easily set up your Direct Debit over the phone: please contact us
We can also set up a reoccurring payment so you can pay your rent each week. Ask staff for more details on how this could work for you.
You can complete a standing order form to take to your bank and your rent will be paid automatically to us. Your rent payments continue at the agreed amount until you change or you cancel them.
- printing a standing order form.pdf and sending to your bank.
When completing a standing order form, it's important that you complete the tenancy reference number section.
If you use internet banking, you can also set up your own standing order. Get more details by contacting us.
To pay rent online you need a debit or credit card and an Allpay payment card.
To pay online, visit www.allpayments.net
Payment by phone
You can pay your rent by phone using either a debit or credit card. There are two options for paying by phone:
- call us direct on tel: 0300 111 1000 - this is available 24 hours a day, 7 days a week
- use Allpay’s 24 hour payment line on tel: 0330 041 6497 (you must have an Allpay payment card so you can quote the reference number).
Pay rent by text
Allpay offers a secure text message payment option, giving you even more flexibility in the way you pay your rent.
You need a UK-registered mobile phone, an Allpay reference and a current debit or credit card.
Registration online at: www.allpayments.net/textpay.
You’ll then be able to pay your rent, any time, any place, anywhere. Every time you want to make a payment, you just need to text a simple code and the amount you want to pay to a designated number. This service works alongside all other Allpay payment methods and is available 24 hours a day, 7 days a week.
For more details visit the Allpay website.
Allpay payment card
This is a plastic payment card you can use to pay your rent at any Post Office or Pay Point outlet. Simply take your card with your payment and pay over the counter. The Post Office accepts debit cards, credit cards and cash - other Allpay outlets are cash-only services.
You can request a new Allpay card online.
You can also get an Allpay card by contacting us.
You can use an app for your smartphone or tablet to pay your rent online.
The app is available for iPhone and Android phones - all you need to do is visit the Allpay website for instructions on how to download it.
You can pay your rent by post using a cheque or postal order. You need to include your name and address on the back of the cheque or postal order so we know which account to pay the cheque into. You can send your payment to:
2 Hudson Quay
If you receive a low income, you might be able to claim help towards paying your rent from your local council. This is known as Housing Benefit.
If you claim Housing Benefit, you can ask for rent payments to be made direct to your landlord on your behalf. You can do this when you apply for Housing Benefit.
Universal Credit is gradually replacing Housing Benefit. If you need help in making a new claim or to manage an existing claim about the housing element of Universal Credit, please contact our Money Advice Team.
You can find out more information about rent payments: