Paying rent and charges

We want to make it as easy as possible for you to pay your rent.

This page gives you details about the range of ways that you can make a rent payment.

It's important that you pay your rent in full and at the right time. If you pay monthly, then this needs to be in advance. Your home is at risk if you do not pay your rent. 

You can also:

My Thirteen website

You can use our My Thirteen website to carry out a range of tasks around your rent account.

Paying rent

Direct Debit

It's so easy to pay your rent by setting up a Direct Debit.

The main benefit of Direct Debit is that once it’s set up, you don’t have to worry about your payments as your rent is automatically paid from your bank account. You can set up Direct Debits for any frequency for any amount you choose. You could pay weekly, four-weekly, monthly, quarterly or annually on any day of the year.

You can contact us and we can easily set up your Direct Debit over the phone. 

We can also set up a reoccurring payment so you can pay your rent each week. Ask staff for more details on how this could work for you.

Paying rent

Pay online

To pay rent online you need a debit or credit card.

To pay online, visit https://thirteenpayments.paypoint.com/Home

Paying rent

Payment by phone

You can pay your rent by phone using either a debit or credit card. There are two options for paying by phone:

  • call us direct on 0300 111 1000 from 8am to 7pm, Monday to Friday or 9am to 3pm, Saturday
  • use PayPoint’s 24-hour payment line 0330 390 2274.

Paying rent

Our payment app

You can download our payment app to your smart phone or tablet. Just search for Thirteen Payments in the app store.

The app is another great way to pay - it means you can make a payment, anytime, anywhere. 

Paying rent

Payment card

You can pay your rent or other charges in person if you have a PayPoint payment card.  Simply take your card with your payment and pay over the counter. 

You can request a new card online.

You can also get a payment card by contacting us.

Paying rent

Standing order

You can complete a standing order form to take to your bank and your rent will be paid automatically to us. Your rent payments continue at the agreed amount until you change or you cancel them.

When completing a standing order form, it's important that you complete the tenancy reference number section.

If you use internet banking, you can also set up your own standing order. Get more details by contacting us.

Benefits

If you receive a low income, you might be able to claim help towards paying your rent from your local council. This is known as Housing Benefit.

If you claim Housing Benefit, you can ask for rent payments to be made direct to your landlord on your behalf. You can do this when you apply for Housing Benefit.

Universal Credit

Universal Credit is gradually replacing Housing Benefit for people under pensionable age.  If you need to help in making a new Universal Credit claim or advice in managing your existing Universal Credit, you can speak to Help to Claim, which is a service being run by the Citizens Advice.

You can also use the handy Turn2Us benefit calculator to check you’re getting all the benefits you’re entitled to.

If you would like any help or information about paying your rent, speak to your housing services co-ordinator. They can also give you advice about benefits, dealing with debt and other money matters.

More information

You can find out more information about rent payments by contacting us.