Paying rent

We want to make it as easy as possible for you to pay your rent.

This page gives you details about the range of ways that you can make a rent payment.

You can also:

Self Service website

You can use our Self Service website to carry out a range of tasks around your rent account.

Direct Debit

It's so easy to pay your rent by setting up a Direct Debit.

The main benefit of Direct Debit is that once it’s set up, you don’t have to worry about your payments as your rent is automatically paid from your bank account. You can set up Direct Debits for any frequency for any amount you choose. You could pay weekly, four-weekly, monthly, quarterly or annually on any day of the year.

You can set up a Direct Debit by:

  • during office hours, we can easily set up your Direct Debit over the phone: please contact us

We can also set up a reoccurring payment so you can pay your rent each week. Ask staff for more details on how this could work for you.

Standing order

You can complete a standing order form to take to your bank and your rent will be paid automatically to us. Your rent payments continue at the agreed amount until you change or you cancel them.

When completing a standing order form, it's important that you complete the tenancy reference number section.

If you use internet banking, you can also set up your own standing order. Get more details by contacting us.

Allpay payment card

This is a plastic payment card you can use to pay your rent at any Post Office or Pay Point outlet. Simply take your card with your payment and pay over the counter. The Post Office accepts debit cards, credit cards and cash - other Allpay outlets are cash-only services.

You can request a new Allpay card online.

You can also get an Allpay card by contacting us.

Pay online

To pay rent online you need a debit or credit card and an Allpay payment card.

To pay online, visit www.allpayments.net

Payment by phone

You can pay your rent by phone using either a debit or credit card. There are two options for paying by phone:

  • call us direct on tel: 0300 111 1000 - this is available 24 hours a day, 7 days a week
  • use Allpay’s 24 hour payment line on tel: 0844 557 8321 (you must have an Allpay payment card so you can quote the reference number).

Payment app

You can use an app for your smartphone or tablet to pay your rent online.

The app is available for iPhone and Android phones - all you need to do is visit the allpay website for instructions on how to download it.

Housing Benefit

If you receive a low income, you might be able to claim help towards paying your rent from your local council. This is known as Housing Benefit.

If you claim Housing Benefit, you can ask for rent payments to be made direct to your landlord on your behalf. You can do this when you apply for Housing Benefit.

Universal Credit

Universal Credit is gradually replacing Housing Benefit. If you need help in making a new claim or to manage an existing claim about the housing element of Universal Credit, please contact our Money Advice Team.

By post

You can pay your rent by post using a cheque or postal order. You need to include your name and address on the back of the cheque or postal order so we know which account to pay the cheque into. You can send your payment to:

Customer Accounts
Thirteen Group
2 Hudson Quay
Windward Way
Middlesbrough
TS2 1QG

More information

You can find out more information about rent payments: