Paying rent and charges

We want to make it as easy as possible for you to pay your rent.

This page gives you details about the range of ways that you can make a rent payment.

It's important that you pay your rent in full and at the right time. If you pay monthly, then this needs to be in advance. Your home is at risk if you do not pay your rent. 

You can also:

My Thirteen website

You can use our My Thirteen website to carry out a range of tasks around your rent account.

Paying rent

Direct Debit

It's so easy to pay your rent by setting up a Direct Debit.

The main benefit of Direct Debit is that once it’s set up, you don’t have to worry about your payments as your rent is automatically paid from your bank account. You can set up Direct Debits for any frequency for any amount you choose. You could pay weekly, four-weekly, monthly, quarterly or annually on any day of the year.

You can set up a Direct Debit by:

We can also set up a reoccurring payment so you can pay your rent each week. Ask staff for more details on how this could work for you.

Paying rent

Standing order

You can complete a standing order form to take to your bank and your rent will be paid automatically to us. Your rent payments continue at the agreed amount until you change or you cancel them.

When completing a standing order form, it's important that you complete the tenancy reference number section.

If you use internet banking, you can also set up your own standing order. Get more details by contacting us.

Paying rent

Pay online

To pay rent online you need a debit or credit card and an Allpay payment card.

To pay online, visit

Paying rent

Payment by phone

You can pay your rent by phone using either a debit or credit card. There are two options for paying by phone:

  • call us direct on tel: 0300 111 1000 - this is available between 8am and 7pm 
  • use Allpay’s 24 hour payment line on tel: 0330 041 6497 (you must have an Allpay payment card so you can quote the reference number).

Paying rent

Pay rent by text

Allpay offers a secure text message payment option, giving you even more flexibility in the way you pay your rent.

You need a UK-registered mobile phone, an Allpay reference and a current debit or credit card.

Registration online at:

You’ll then be able to pay your rent, any time, any place, anywhere. Every time you want to make a payment, you just need to text a simple code and the amount you want to pay to a designated number. This service works alongside all other Allpay payment methods and is available 24 hours a day, 7 days a week.

For more details visit the Allpay website.

Paying rent

Allpay payment card

This is a plastic payment card you can use to pay your rent at any Post Office, Pay Point outlet or Payzone store. Simply take your card with your payment and pay over the counter.

The Post Office accepts debit cards, credit cards and cash.

Pay Point outlets and Payzone stores accept cash. They may also accept card payments at the discretion of the individual retailer.

You can request a new Allpay card online.

You can also get an Allpay card by contacting us.

Paying rent

Payment app

You can use an app for your smartphone or tablet to pay your rent online.

The app is available for iPhone and Android phones - all you need to do is visit the Allpay website for instructions on how to download it.

Paying rent

By post

You can pay your rent by post using a cheque or postal order. You need to include your name and address on the back of the cheque or postal order so we know which account to pay the cheque into. You can send your payment to:

Customer Accounts
Thirteen Group
2 Hudson Quay
Windward Way


If you receive a low income, you might be able to claim help towards paying your rent from your local council. This is known as Housing Benefit.

If you claim Housing Benefit, you can ask for rent payments to be made direct to your landlord on your behalf. You can do this when you apply for Housing Benefit.

Universal Credit

Universal Credit is gradually replacing Housing Benefit for people under pensionable age.  If you need to help in making a new Universal Credit claim or advice in managing your existing Universal Credit, you can speak to Help to Claim, which is a service being run by the Citizens Advice.

You can also use the handy Turn2Us benefit calculator to check you’re getting all the benefits you’re entitled to.

If you would like any help or information about paying your rent, speak to your housing services co-ordinator. They can also give you advice about benefits, dealing with debt and other money matters.

More information

You can find out more information about rent payments by contacting us.