The annual report for customers provides a summary of our performance for customers.

You can find a summary and a graphical overview of our annual report for customers below. You can also see our main financial statement and annual report.

Our Customer Annual Report is published by 1 October each year. For more details or copies of previous landlord annual reports, please contact the Customer Involvement Team.

Customer annual report 2020-21

• Customer annual report 2020-21.pdf