• Skip to content
  • My Thirteen
Thirteen
  • Find a home
    • Homes for rent
      • Specialist homes
        • Live-work units
          • Living in Bohouse
            • Apply for Bohouse
          • Working in Bohouse
          • Bohouse costs and bills
        • Bohouse North
          • Apply for Bohouse North
        • NHS housing
        • Student accommodation
      • Swap your home
    • Buy a home
      • Shared ownership
        • Staircasing
        • Selling your Shared Ownership Property
      • Right to Buy
    • Homes in development
      • Darlington homes in development
      • Durham homes in development
      • Hartlepool homes in development
      • Middlesbrough homes in development
      • Kirklees homes in development
      • Northumberland homes in development
      • North Yorkshire homes in development
      • Redcar and Cleveland homes in development
      • Stockton homes in development
      • Sunderland homes in development
      • Tyneside homes in development
      • Developments recently completed
  • Customers
    • Welcome to Thirteen
    • Frequently Asked Questions
    • My Thirteen site
    • Paying rent and charges
      • Help to pay the rent
      • Payment card request
      • Request a rent statement
      • Service charges
    • Report it
      • Home repairs and maintenance
        • Damp, mould, and condensation
          • Report damp and mould
        • Emergency repairs
        • Gas servicing in your home
        • Home repair responsibilities
        • Maintaining your home
          • Preventing pests in your home
        • Repair response times
        • Self-help videos
        • Customer appointments
      • Anti-social behaviour
        • Report ASB
        • Anti-social behaviour process
        • Anti-social behaviour actions
      • Flytipping
    • Find out
      • My neighbourhood co-ordinator
        • Neighbourhood drop in sessions
      • Planned maintenance
        • Upcoming maintenance
        • The investment process
          • Electrical rewire
        • Personalising your home
        • Maintaining our grounds
          • Tree maintenance
      • About your tenancy
        • Moving into your new home
        • Thinking of moving
      • Building safety
        • Fire safety
          • Fire door safety inspections
          • High rise sprinkler systems
          • Home safety advice
            • E-bikes and e-scooters fire safety guidance
      • Contents insurance
      • CityFibre broadband
      • In your area
        • Regeneration schemes
          • North Ormesby regeneration project
          • Pallister Park estate project
    • Advice and support
      • Get prepared for winter
      • Cost of living support
        • Support available to you from Thirteen
        • Support available to you from others
      • Managing your money and benefits
        • Benefits calculator
        • Hardship grants search
        • Loan sharks
      • Energy advice
    • Get involved
      • Consumer Standards
      • Customer consultations
      • Involvement activity reports
      • Community Fund
      • Consultation events
      • Customer engagement framework
      • Hear from involved customers
    • Leaseholders and shared ownership
      • Leaseholder and shared owner information
      • Leasehold property alterations
  • Services for all
    • Housing for vulnerable and older people
      • Extra care
      • Sheltered accomodation
      • Extra care and sheltered schemes
        • Extra care and sheltered in Hartlepool
        • Extra care and sheltered in Middlesbrough
        • Extra care and sheltered in Stockton
        • Extra care and sheltered outside Teesside
        • Chinese elders housing
      • Complex needs housing
      • Home adaptations and re-housing
    • Care and support
      • Support for young people
        • Shared properties, Middlesbrough
        • Move in Move on, Middlesbrough
      • Support for families
        • Homeless families, Middlesbrough
        • Resettlement Service, Redcar
        • Young people support, Anna Court, Hartlepool
        • Young parents, School View in Durham
        • Young parents, Coney Avenue, Bishop Auckland
      • Support for tenants
    • Homelessness support
      • Homelessness prevention
      • Sunderland homeless Move On
    • Employment support
      • Employability support referral
      • Employability support for businesses
    • Domestic abuse support
      • Domestic abuse service
      • Stone Meadow House, Durham
    • Mental health support
    • Support for ex-offenders
      • Resettle North East
      • Future Steps
  • News
  • About us
    • Strategy, vision and values
    • Governance
      • Gender pay gap report
    • Investor relations
      • Investor reports and financial statements
      • Investor contacts
    • How we are performing
      • Financial statements
      • Annual report for customers
      • Value for money
      • Service standards
      • Tenant Satisfaction Measures
      • Impact of Thirteen's services
    • Our policies
    • Procurement
    • Wayleaves, Easements, Permits to Work and Adaptations
    • Environmental sustainability
    • HiLab housing innovation lab
    • Social investment and sustainability
    • Board directors
      • Thirteen Homes Board
    • Committee Members
    • Leadership team
    • One billion pound investment
  • Jobs
    • Benefits package
    • Working for Thirteen
    • Our area
    • Hear from our staff
  • Contact us
    • Touchpoint stores
      • Stockton store
    • Compliments and complaints
  • Find a home
    • Homes for rent
      • Specialist homes
        • Live-work units
          • Living in Bohouse
            • Apply for Bohouse
          • Working in Bohouse
          • Bohouse costs and bills
        • Bohouse North
          • Apply for Bohouse North
        • NHS housing
        • Student accommodation
      • Swap your home
    • Buy a home
      • Shared ownership
        • Staircasing
        • Selling your Shared Ownership Property
      • Right to Buy
    • Homes in development
      • Darlington homes in development
      • Durham homes in development
      • Hartlepool homes in development
      • Middlesbrough homes in development
      • Kirklees homes in development
      • Northumberland homes in development
      • North Yorkshire homes in development
      • Redcar and Cleveland homes in development
      • Stockton homes in development
      • Sunderland homes in development
      • Tyneside homes in development
      • Developments recently completed
  • Customers
    • Welcome to Thirteen
    • Frequently Asked Questions
    • My Thirteen site
    • Paying rent and charges
      • Help to pay the rent
      • Payment card request
      • Request a rent statement
      • Service charges
    • Report it
      • Home repairs and maintenance
        • Damp, mould, and condensation
          • Report damp and mould
        • Emergency repairs
        • Gas servicing in your home
        • Home repair responsibilities
        • Maintaining your home
          • Preventing pests in your home
        • Repair response times
        • Self-help videos
        • Customer appointments
      • Anti-social behaviour
        • Report ASB
        • Anti-social behaviour process
        • Anti-social behaviour actions
      • Flytipping
    • Find out
      • My neighbourhood co-ordinator
        • Neighbourhood drop in sessions
      • Planned maintenance
        • Upcoming maintenance
        • The investment process
          • Electrical rewire
        • Personalising your home
        • Maintaining our grounds
          • Tree maintenance
      • About your tenancy
        • Moving into your new home
        • Thinking of moving
      • Building safety
        • Fire safety
          • Fire door safety inspections
          • High rise sprinkler systems
          • Home safety advice
            • E-bikes and e-scooters fire safety guidance
      • Contents insurance
      • CityFibre broadband
      • In your area
        • Regeneration schemes
          • North Ormesby regeneration project
          • Pallister Park estate project
    • Advice and support
      • Get prepared for winter
      • Cost of living support
        • Support available to you from Thirteen
        • Support available to you from others
      • Managing your money and benefits
        • Benefits calculator
        • Hardship grants search
        • Loan sharks
      • Energy advice
    • Get involved
      • Consumer Standards
      • Customer consultations
      • Involvement activity reports
      • Community Fund
      • Consultation events
      • Customer engagement framework
      • Hear from involved customers
    • Leaseholders and shared ownership
      • Leaseholder and shared owner information
      • Leasehold property alterations
  • Services for all
    • Housing for vulnerable and older people
      • Extra care
      • Sheltered accomodation
      • Extra care and sheltered schemes
        • Extra care and sheltered in Hartlepool
        • Extra care and sheltered in Middlesbrough
        • Extra care and sheltered in Stockton
        • Extra care and sheltered outside Teesside
        • Chinese elders housing
      • Complex needs housing
      • Home adaptations and re-housing
    • Care and support
      • Support for young people
        • Shared properties, Middlesbrough
        • Move in Move on, Middlesbrough
      • Support for families
        • Homeless families, Middlesbrough
        • Resettlement Service, Redcar
        • Young people support, Anna Court, Hartlepool
        • Young parents, School View in Durham
        • Young parents, Coney Avenue, Bishop Auckland
      • Support for tenants
    • Homelessness support
      • Homelessness prevention
      • Sunderland homeless Move On
    • Employment support
      • Employability support referral
      • Employability support for businesses
    • Domestic abuse support
      • Domestic abuse service
      • Stone Meadow House, Durham
    • Mental health support
    • Support for ex-offenders
      • Resettle North East
      • Future Steps
  • News
  • About us
    • Strategy, vision and values
    • Governance
      • Gender pay gap report
    • Investor relations
      • Investor reports and financial statements
      • Investor contacts
    • How we are performing
      • Financial statements
      • Annual report for customers
      • Value for money
      • Service standards
      • Tenant Satisfaction Measures
      • Impact of Thirteen's services
    • Our policies
    • Procurement
    • Wayleaves, Easements, Permits to Work and Adaptations
    • Environmental sustainability
    • HiLab housing innovation lab
    • Social investment and sustainability
    • Board directors
      • Thirteen Homes Board
    • Committee Members
    • Leadership team
    • One billion pound investment
  • Jobs
    • Benefits package
    • Working for Thirteen
    • Our area
    • Hear from our staff
  • Contact us
    • Touchpoint stores
      • Stockton store
    • Compliments and complaints

Annual report for customers

Every year we tell people about the projects we've worked on and how we've performed in a range of areas.

The annual report for customers provides a summary of our performance for customers.

You can find a summary and a graphical overview of our annual report for customers below. You can also see our main financial statement and annual report.

Our customer annual report is published by 30 September each year. For more details please contact the Customer Involvement Team.

Customer annual report 2022-23

Customer annual report 2021-22

Customer annual report 2020-21

Customer annual report 2019-20

Customer annual report 2018-19

 

 

  • Strategy, vision and values
  • Governance
    • Gender pay gap report
  • Investor relations
    • Investor reports and financial statements
    • Investor contacts
  • How we are performing
    • Financial statements
    • Annual report for customers
    • Value for money
    • Service standards
    • Tenant Satisfaction Measures
    • Impact of Thirteen's services
  • Our policies
  • Procurement
  • Wayleaves, Easements, Permits to Work and Adaptations
  • Environmental sustainability
  • HiLab housing innovation lab
  • Social investment and sustainability
  • Board directors
    • Thirteen Homes Board
  • Committee Members
  • Leadership team
  • One billion pound investment
  • Self service website
  • News
  • About us
  • Accessibility statement
  • Privacy & Cookies
  • Data Subject Access Request
  • Procurement
  • Board Directors' portal
  • iTrent
  • Channel
  • Webmail
  • CAG

My Thirteen

Pay your rent

Report a repair

Connect with us:
    

Thirteen Housing Group
Registered Office:
2 Hudson Quay
Windward Way
Middlesbrough
TS2 1QG

Registered society under the Co-operative and Community Benefit Societies Act 2014
Register no. 7522

  • Investors in People - Gold
  • Customer Service Excellence
  • Together with Tenants Official Adopter
  • LRQA approval mark
  • Cyber Essentials Plus
  • SGS System Certification