Contact us

Contact methods

You can contact us by:

Out of hours

The out of hours team offers support for emergency repairs and alarm calls only. To contact us about these issues between 7pm and 8am, please contact:

  • tel: 0300 111 1000

Paying rent

You can use the My Thirteen self-service website to pay your rent, and you can also find out more about paying your rent.

Homelessness help

You might need to contact your local council if you're facing homelessness. You can also find out about Thirteen's homelessness services in the area.

Social media

You can also contact us using:

Main office

Hudson Quay office

2 Hudson Quay
Windward Way

For satnavs, use TS3 6RT

View a map of how to get to Hudson Quay.pdf

For journalists only

For out of hours media enquiries only, please ring 01325 363436.

Contact form

Data Protection

Thirteen promises to keep your data safe and secure and in line with the General Data Protection Regulation 2018. We will only use your information to provide the service you have requested and we will not sell your data. You can manage and review your privacy choices at any time by contacting You can view Thirteen’s full Privacy Notice.