Contact us

You can contact us in several ways. You can:

The contact centre is open from 8am to 5pm, Monday to Friday.

You can also find our local neighbourhood offices.

Out of hours

The out of hours team offers support for emergency repairs and alarm calls only. To contact us about these issues between 5pm and 8am, please contact:

  • tel: 0300 111 1000

Paying rent

We have a range of ways to make it easier for you to pay your rent. You can use our self-service website and you can also find out more about paying your rent.

Social media

You can also contact us using:

Main offices

Thirteen Group
North Shore Road
Stockton-on-Tees
TS18 2NB

For satnavs, use TS18 2NL

View a map of how to get to North Shore.pdf

Hudson Quay office

Thirteen Group
2 Hudson Quay
Windward Way
Middlesbrough
TS2 1QG

For satnavs, use TS3 6RT

View a map of how to get to Hudson Quay.pdf

For journalists only

For out of hours media enquiries only, please ring 01325 363436.

Contact form

Data Protection

Thirteen promises to keep your data safe and secure and in line with the General Data Protection Regulation 2018. We will only use your information to provide the service you have requested and we will not sell your data. You can manage and review your privacy choices at any time by contacting Governance.Compliance@thirteengroup.co.uk. You can view Thirteen’s full Privacy Notice.