Contact us

Please note: To ensure we protect our customers and colleagues as much as possible during the COVID-19 Coronavirus outbreak, we’ve closed some of our offices and customer service points, but we're still delivering services.

We know Covid-19 is making this a difficult time for everyone but we’re still here to help and support you, with plenty of other ways to get in touch as below.

Contact methods

You can contact us by:

Out of hours

The out of hours team offers support for emergency repairs and alarm calls only. To contact us about these issues between 7pm and 8am, please contact:

  • tel: 0300 111 1000

Paying rent

We have a range of ways to make it easier for you to pay your rent. You can use our self-service website and you can also find out more about paying your rent.

Homelessness help

People facing homelessness in Middlesbrough can call our freephone number 0800 130 3667. You can also find out about homelessness services in other areas.

Social media

You can also contact us using:

Main office

Hudson Quay office (Currently closed)

2 Hudson Quay
Windward Way

For satnavs, use TS3 6RT

View a map of how to get to Hudson Quay.pdf

For journalists only

For out of hours media enquiries only, please ring 01325 363436.

Contact form

Data Protection

Thirteen promises to keep your data safe and secure and in line with the General Data Protection Regulation 2018. We will only use your information to provide the service you have requested and we will not sell your data. You can manage and review your privacy choices at any time by contacting You can view Thirteen’s full Privacy Notice.