Contact us
You can contact us in several ways. You can:
- use our self-service website
- complete the form below
- email: customerservices@thirteengroup.co.uk
- contact our customer service team on tel: 0300 111 1000
- fax: 01642 773611
The contact centre is open from 8am to 5pm, Monday to Friday.
You can also find our local neighbourhood offices.
Out of hours
The out of hours team offers support outside the above times. Out of hours, please contact:
- tel: 0300 111 1000
Paying rent
We have a range of ways to make it easier for you to pay your rent. You can use our self-service website and you can also find out more about paying your rent.
You can also contact us using:
Main office
Thirteen Group
North Shore Road
Stockton-on-Tees
TS18 2NB
View a map of how to get to North Shore.pdf
Hudson Quay office
Thirteen Group
2 Hudson Quay
Windward Way
Middlesbrough
TS2 1QG
For journalists only
For out of hours media enquiries only, please ring 01325 363436.
