Contact us

Our customer service team are here to help.

You can contact us by following one of the options below:

Our dedicated Touchpoint team are here to help you when you need us. When you contact us on 0300 111 1000 we aim to answer your call within 5 minutes. When you email or contact us via social media we will aim to respond to you within 48 hours. (working days 8am - 7pm and 9am - 3pm Saturdays).

Out of hours

For emergency repairs and alarm calls only call the out of hours team on 0300 111 1000 between 7pm and 8am.

Paying rent and repairs

You can use the My Thirteen self-service website to pay your rent or book a repair or call us on 0300 111 1000.

Visit My Thirteen.

Find out more about paying your rent.

Homelessness help

You might need to contact your local council if you're facing homelessness.

Find out about our homelessness services in the area.

Social media

You can also contact us using:

Main office

Hudson Quay office

Thirteen
2 Hudson Quay
Windward Way
Middlesbrough
TS2 1QG

For satnavs, use TS3 6RT

View a map of how to get to Hudson Quay

Media enquiries

For all media related enquiries, please contact us at communications@thirteengroup.co.uk. For out of hours media enquiries only, please ring 0300 111 1000.

Contact form

Data Protection

Thirteen promises to keep your data safe and secure and in line with the General Data Protection Regulation 2018. We will only use your information to provide the service you have requested and we will not sell your data. You can manage and review your privacy choices at any time by contacting Governance.Compliance@thirteengroup.co.uk. You can view Thirteen’s full Privacy Notice.