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Customers
- My Thirteen site
- Paying rent and charges
- Report it
- Find out
- Advice and support
- Get involved
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- COVID19 Coronavirus update
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Services for all
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About us
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- Leadership team
- One billion pound investment
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- Contact us
Contact us
Contact methods
You can contact us by:
- use the My Thirteen website
- complete the form below
- email: customerservices@thirteengroup.co.uk
- calling 0300 111 1000 from 8am to 7pm, Monday to Friday or 9am to 3pm, Saturday
- visiting one of our Touchpoint stores
- get in touch with any compliments or complaints.
Out of hours
The out of hours team offers support for emergency repairs and alarm calls only. To contact us about these issues between 7pm and 8am, please contact:
- tel: 0300 111 1000
Paying rent
You can use the My Thirteen self-service website to pay your rent, and you can also find out more about paying your rent.
Homelessness help
You might need to contact your local council if you're facing homelessness. You can also find out about Thirteen's homelessness services in the area.
Social media
You can also contact us using:
Main office
Hudson Quay office
Thirteen
2 Hudson Quay
Windward Way
Middlesbrough
TS2 1QG
For satnavs, use TS3 6RT
For journalists only
For out of hours media enquiries only, please ring 01325 363436.