Contact us

Our customer service team are here to help.

You can contact us by following one of the options below:

Our dedicated Touchpoint team are here to help you when you need us. When you contact us on 0300 111 1000 we aim to answer your call within 5 minutes. When you email or contact us via social media we will aim to respond to you within 48 hours. (working days 8-7 and 9-3 Saturdays).

Out of hours

For emergency repairs and alarm calls only call the out of hours team on 0300 111 1000 between 7pm and 8am.

Paying rent and repairs

You can use the My Thirteen self-service website to pay your rent or book a repair or call us on 0300 111 1000.

You can also find out more about paying your rent here.

Homelessness help

You might need to contact your local council if you're facing homelessness. You can also find out about Thirteen's homelessness services in the area.

Social media

You can also contact us using:

Main office

Hudson Quay office

2 Hudson Quay
Windward Way

For satnavs, use TS3 6RT

View a map of how to get to Hudson Quay.pdf

Media enquiries

For out of hours media enquiries only, please ring 0300 111 1000.

Contact form

Data Protection

Thirteen promises to keep your data safe and secure and in line with the General Data Protection Regulation 2018. We will only use your information to provide the service you have requested and we will not sell your data. You can manage and review your privacy choices at any time by contacting You can view Thirteen’s full Privacy Notice.