You can visit one of our Touchpoint stores to speak to an advisor about anything to do with your home or tenancy.

Where to find our Touchpoint stores

Middlesbrough 

Our Middlesbrough Touchpoint store can be found at:

• 52 Linthorpe Road, Middlesbrough town centre, TS1 1RA.
• It is open from 9.30am to 2.30pm on Monday, Tuesday, Thursday, Friday and Saturday.

Stockton

Our Stockton Touchpoint store can be found at:

• 145 Stockton High Street, TS18 1LX.
• It is open Monday to Friday, 9am to 5pm and Saturday 9.30am to 2.30pm.

Hull 

Our Touchpoint store in Hull can be found at:

• 302 Marfleet Lane, Hull, HU9 5AQ.
• It is open 9.30am to 2.30pm on Monday, Tuesday, Thursday, Friday and Saturday.

Hartlepool

Our Touchpoint store in Hartlepool can be found at:

• Middleton Grange Shopping Centre, opposite Holland and Barrett and between Clarks and Card Factory, TS24 7RZ.
• It is open Monday to Friday, 9am to 5pm and Saturday 9.30am to 2.30pm.

Do I need to book an appointment?

The stores are open for drop-in visits, but we recommend that you contact us before your visit to book an appointment wherever possible.

You can make an appointment to see us face-to-face in store or for a virtual appointment online. To book an appointment, please email customerservices@thirteengroup.co.uk or call us on 0300 111 1000. 

There isn't a store near to me, how else can I get in touch?

If you don't have a store near to you, you can request our Mobile Touchpoint visits your area. 

Find out more about our Mobile Touchpoint. 

Contact us to make a Mobile Touchpoint request. 

You can also: 

• use our My Thirteen self-service website
• contact us using telephone, email, or social media