Home repair responsibilities

We provide a quality repairs and maintenance service for our customers. However, there are some repairs which are your responsibility.

Our responsibilities

We’re responsible for repairs to the structure and exterior of your home and its outbuildings.

This includes things like:

foundations, roofs, walls and external finishings
outside doors, drains, gutters, external pipes, fencing, lighting, doors and stairways
gas and electric services from your meter and water services to, and inside, your home
baths, basins, sinks, toilets and communal areas within our properties.

Your responsibilities

We expect you to keep your home in a safe and clean condition. Gardens should also be kept neat and tidy.

You’re responsible for fixing any damage that has not been caused by fair wear and tear. Examples of repairs that tenants are responsible for include:

renewing carpets and other flooring
repairing blinds, curtains and rails
fixing door bells
repairing minor cracks in plaster
bath plug and chain
fixing damage caused by a visitor or a member of your household.

Find advice about how to avoid damp, mould and condensation in your home.

You can also find out more about maintaining your home.