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- Welcome to Thirteen
- Frequently Asked Questions
- My Thirteen site
- Paying rent and charges
- Home repairs and maintenance
- Anti-social behaviour
- My neighbourhood co-ordinator
- Planned maintenance
- About your tenancy
- Building safety
- Contents insurance
- CityFibre broadband
- In your area
- Advice and support
- Get involved
- Leaseholders and shared ownership
Services for all
Housing for vulnerable and older people
- Extra care
- Sheltered accomodation
- Extra care and sheltered schemes
- Complex needs housing
- Home adaptations and re-housing
Care and support
- Support for young people
- Support for families
- Support for tenants
- Homelessness support
- Employment support
- Domestic abuse support
- Mental health support
- Support for ex-offenders
- Housing for vulnerable and older people
- Strategy, vision and values
- Investor relations
- How we are performing
- Our policies
- Wayleaves, Easements, Permits to Work and Adaptations
- Environmental sustainability
- HiLab housing innovation lab
- Social investment and sustainability
- Board directors
- Committee Members
- Leadership team
- One billion pound investment
- Contact us
Maintaining your home
This page shows the range of things we do to help maintain and keep your home safe.
We are responsible by law to make sure that all our gas appliances in your home have an annual gas safety check.
Asbestos was used in building materials until the mid-1980s but as long as it remains undamaged in the building it is safe.
Structural damage to your home might expose asbestos so you must report any damage to us.
You must not carry out structural alterations or improvements to your home, other than cleaning and basic decoration, unless we have given you permission.
Preventing pests in your home
From time to time your home, garden or the area you share with neighbours could get infested with pests, but this can often be easily prevented. In most cases, it is your responsibility to deal with a pest problem in your home or garden.
Legionella bacteria is commonly found in water, but high levels can cause Legionnaires’ disease – a lung infection which you can get from inhaling droplets of water.
This leaflet tells you about the risks of contracting Legionnaires’ disease, and gives you some simple tips to help you safely prevent it.
If you smell gas, think you have a gas leak or are worried that fumes containing carbon monoxide are escaping from one of your gas appliances, please call Northern Gas Networks on the national emergency Freephone line 0800 111 999.
If you do smell gas in your home:
- turn off your gas supply at the meter
- open all doors and windows to ventilate the property
- do not switch on/off any electrical switches
- extinguish all naked flames, do not smoke, strike matches or do anything that could cause gas to be ignited
- if you have any electrical security entry phones or locks, please open the door manually
- do not smoke
- call Northern Gas Networks from outside your home.
Your electricity can cut out due to a number of problems:
- lightbulbs blowing
- faulty or misused appliances/leads
- too many appliances being used at the same time
- an overloaded circuit
- overfilled kettles
- unclean toasters
- worn out or cracked cooker rings
- faulty immersion heaters.
You can switch the power back on at your electricity consumer unit, which is usually next to the meter. This will either contain trip switches or fuses. Depending on which you have, you will need to either reset a trip switch or change a fuse to restore your electricity.
Resetting a trip switch
Modern electric circuits are fitted with a circuit-breaker fuse system so if a fault occurs, it causes a trip switch to be activated and the circuit to be broken.
To switch your electricity back on again open the cover of your consumer unit. Check which switches have tripped to the ‘off’ position and which rooms (circuits) have been affected. Flick these switches back on to restore the power.
If the electricity keeps going off, identify which appliance is causing the problem by unplugging each one on the affected circuit. Switch the tripped switch to the ‘on’ position, and then plug in each appliance one by one until the electricity goes off again.
Leave this appliance unplugged and get it fixed by a qualified electrician or engineer.
After you go through this process and the electrics still don’t reset, please contact us.