- Find a home
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Customers
- Welcome to Thirteen
- Frequently Asked Questions
- My Thirteen site
- Paying rent and charges
- Report it
- Find out
- Advice and support
- Regeneration and communities
- Get involved
- Leaseholders and shared ownership
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Services for all
- Housing for vulnerable and older people
- Care and support
- Homelessness support
- Employment support
- Domestic abuse support
- Mental health support
- Support for ex-offenders
- News
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About us
- Strategy, vision and values
- Governance
- Investor relations
- How we are performing
- Our policies
- Procurement
- Wayleaves, Easements, Permits to Work and Adaptations
- Environmental sustainability
- HiLab housing innovation lab
- Social investment and sustainability
- Board directors
- Committee Members
- Leadership team
- Jobs
- Contact us
How we are performing
This page gives you information about how we perform when we provide services for our customers.
Our work to manage performance helps us to meet our customers' needs and expectations. We have effective performance management arrangements in place. These allow us to deliver results as set out in our strategic and annual plan.
We measure our performance using performance indicators which we review every year. We publish our performance against these indicators every year.
You can see the range of documents that tell you about our performance and plans below.
Financial statement and annual report
Read the latest financial statement and annual report.
Value for money self assessments
Read our latest value for money self assessment.
Environmental, social and governance report
Read Thirteen's environmental, social and governance (ESG) report.